Hello all. I'm posting to tell of bad news and hopefully some insight into this terrible problem.
A few weeks ago I got a warranty from Chris. Great guy, has helped me a lot and is still doing all he can to help. He had me take the touareg into my local dealer for an inspection to show that everything was good on the car. I got that, paid the money and bought the platinum plus warranty. At 64,000 miles I wasn't worried but all the forum people said buy it for a catastrophe and so I did.
So, one morning I go to start the touareg. It starts up but I had to go back and get something so I shut it down. It ran for many 35 seconds at most. I come back and push the button and it tries to start but the engine doesn't turn over.
The next day I have it towed to the dealer and tell them that it won't start and the only thing weird was that on the way home the night before it started smoking but only for maybe 10 seconds. I figured from many other posts that this was the burn off from the fuel system. He said they'll check it out and he'd call me.
A week later, after it sat in their backyard (i drove by daily to check) he said they pulled the dipstick and it was dry of oil. I asked him what would cause that and that I didn't have any leaks and no spots so he didn't know.
He called me the next day and said the warranty tech was there and saw that there was no oil and since I drove on it when it smoked that it was a "driving on a known condition" and they denied it.
I was pretty upset and called Chris. He did his magic and got some supervisors to make them go a little further. So another week goes by and the Service writer calls and said they had to pull the motor and would I be willing to pay 3,200.00 labor if it wasn't covered. I said ok, what else can I do?
He called two days later and tells me both turbo seals failed and that's why all the engine oil was gone and that caused the failure. I said is it covered and he said no, they denied it due to loss of lubrication. I inquired about why a leaking turbo seal (BOTH of them were leaking) would only smoke for a few seconds and stop. He didn't know.
I called Chris and he advised me to call the warranty company (Fidelity) and they said it's not covered because I didn't maintain it. All this time there were NO LIGHTS, NO MIL, NO OIL PRESSURE WARNINGS. I have only been 140 miles since the inspection that they did and said everything was perfect. That inspection only took 10 minutes, after waiting 1.75 hours for them to get to it.
So, Chris once again convinced them to have the oil pan pulled (the service writer already told me that there was NO OIL in the pan or "just very little if any". They hadn't pulled the pan yet but now have on Tuesday. He said another warranty tech or adjuster was coming Wednesday and he'd call me. He didn't. On Thursday I got a call and he said "nothing in the pan but a lot of oil sludge so they denied it again". I asked him if there was a spent bearing or a broken rod or crank or any physical damage that would keep the motor from turning over. He said nothing was broken.
So, here we are with no diagnosis. A denied warranty and 4 years on my car loan with a shot engine. I have no idea what happened and I know that the turbo seals weren't bad. The car ran perfect before this night. I asked him if he pulled the whole motor out. he said "dang near close till he could check the turbos". I find out that they never touched the motor. I think they just pulled the intercooler tubing under the bumper. I've been lied to the whole time. He said his mechanic was a genius at these motors and could work on them in the dark. I am positive that he has never done more than an oil change on one. He said there was only 3 in their service inventory.
I'm hoping that someone can give me some advice, some tips, some people to call or questions to ask so that I can get something done with this. The next closest dealers are all 2 hours away but I would tow it to one of them if I need to. I will never use this dealership again but if I could get the problem fixed it would really get me out of a bind because as of now I'm paying a car payment for a car I can't use and my other car is a Beetle Tdi. Runs good but is no Touareg. I only have had the Touareg for 9 months. I sure do miss it. It only had 64k on the motor when this happened.
Sorry so long.
Thanks
A few weeks ago I got a warranty from Chris. Great guy, has helped me a lot and is still doing all he can to help. He had me take the touareg into my local dealer for an inspection to show that everything was good on the car. I got that, paid the money and bought the platinum plus warranty. At 64,000 miles I wasn't worried but all the forum people said buy it for a catastrophe and so I did.
So, one morning I go to start the touareg. It starts up but I had to go back and get something so I shut it down. It ran for many 35 seconds at most. I come back and push the button and it tries to start but the engine doesn't turn over.
The next day I have it towed to the dealer and tell them that it won't start and the only thing weird was that on the way home the night before it started smoking but only for maybe 10 seconds. I figured from many other posts that this was the burn off from the fuel system. He said they'll check it out and he'd call me.
A week later, after it sat in their backyard (i drove by daily to check) he said they pulled the dipstick and it was dry of oil. I asked him what would cause that and that I didn't have any leaks and no spots so he didn't know.
He called me the next day and said the warranty tech was there and saw that there was no oil and since I drove on it when it smoked that it was a "driving on a known condition" and they denied it.
I was pretty upset and called Chris. He did his magic and got some supervisors to make them go a little further. So another week goes by and the Service writer calls and said they had to pull the motor and would I be willing to pay 3,200.00 labor if it wasn't covered. I said ok, what else can I do?
He called two days later and tells me both turbo seals failed and that's why all the engine oil was gone and that caused the failure. I said is it covered and he said no, they denied it due to loss of lubrication. I inquired about why a leaking turbo seal (BOTH of them were leaking) would only smoke for a few seconds and stop. He didn't know.
I called Chris and he advised me to call the warranty company (Fidelity) and they said it's not covered because I didn't maintain it. All this time there were NO LIGHTS, NO MIL, NO OIL PRESSURE WARNINGS. I have only been 140 miles since the inspection that they did and said everything was perfect. That inspection only took 10 minutes, after waiting 1.75 hours for them to get to it.
So, Chris once again convinced them to have the oil pan pulled (the service writer already told me that there was NO OIL in the pan or "just very little if any". They hadn't pulled the pan yet but now have on Tuesday. He said another warranty tech or adjuster was coming Wednesday and he'd call me. He didn't. On Thursday I got a call and he said "nothing in the pan but a lot of oil sludge so they denied it again". I asked him if there was a spent bearing or a broken rod or crank or any physical damage that would keep the motor from turning over. He said nothing was broken.
So, here we are with no diagnosis. A denied warranty and 4 years on my car loan with a shot engine. I have no idea what happened and I know that the turbo seals weren't bad. The car ran perfect before this night. I asked him if he pulled the whole motor out. he said "dang near close till he could check the turbos". I find out that they never touched the motor. I think they just pulled the intercooler tubing under the bumper. I've been lied to the whole time. He said his mechanic was a genius at these motors and could work on them in the dark. I am positive that he has never done more than an oil change on one. He said there was only 3 in their service inventory.
I'm hoping that someone can give me some advice, some tips, some people to call or questions to ask so that I can get something done with this. The next closest dealers are all 2 hours away but I would tow it to one of them if I need to. I will never use this dealership again but if I could get the problem fixed it would really get me out of a bind because as of now I'm paying a car payment for a car I can't use and my other car is a Beetle Tdi. Runs good but is no Touareg. I only have had the Touareg for 9 months. I sure do miss it. It only had 64k on the motor when this happened.
Sorry so long.
Thanks
