[CBRDude]

As many of you have been reading my plight of my 2012 Touareg in the TDI section of this forum. It has just come out of the shop from its 3rd visit for the same system failure. Just from this past visit it was shop bound for 30 consecutive days and several weeks before that on the other two counts. We have had it in our drive for all of 15 days for the past 90 days!


VW has offered us some concessions or we lemonise it! From my conversations with them last week and this week if we decide to take the concessions and the vehicle still remains to be problematic we cannot lemonize it. I think most people would take the freebies and think nothing else of it as they got something for nothing but are now stuck with an even bigger mess in their drive.


Just from what I’ve seen VWoA is not 100% at fault here and that the dealership plays a huge role here too! Not surprising from what I have seen on the last visit to the dealer.


My first inclination is to take the lemon route and be done with the truck. For those of you that took concession and I don’t need to really know what they were, but if you’re free to speak about them I’m willing to listen or you can PM me with the details.


So my question is since you took those concessions or concession did you have to sign off on it stating you would not hold VW liable anymore for your ride? Again if you can’t state your concession I’m OK with that I’m just needing to know if you gave up your rights when you took that freebie in loo proceeding with your rights!


Also has anyone had their vehicle replaced in loo of concessions or your money back? VW says they offer trade assist. What is that? Here is the dealer and this is what we offer you for your old POS? Since the 2012’s are out of production and the 2013’s are in the pipeline. Does VW make you swap out tit for tat? Meaning color for color and option for option and is there wiggle room to add on’s not that it’s not already fully loaded. I can’t find any that fit the bill locally but the dealer would have access to find the exact replacement. But I’m kind of getting the feeling that they are not really interested in doing this method.

Any assist here is greatly appreciated.

 

[noobytoogy]

Why on earth would you tolerate that car sitting on your drive a moment longer?

Why on earth would you surrender any rights to lemon it?

Why on earth would you waste any more angst on the bloody thing?

You've got a duffer.

Get your money back.

That car is a lemon and your dealer is crap.

Take the money and run as fast as you can to the Lexus dealer!

 

[nickm]

I lemonized my 04 V6. Let them take it back and if you still want one buy it at another dealer or simply buy something else.

 

[rineman1]

Lemon it and start over. You must have the last Touareg built on a Friday at 5:30 before a big Slovakia National Holiday.

 

[noobytoogy]

No, much more likely it was built at 0800 on the Monday AFTER that holiday!!

 

[Northern]

Lemon it and start over. You must have the last Touareg built on a Friday at 5:30 before a big Slovakia National Holiday.

Lol

And yes lemonize the damn thing, you've been way too tolerant.

 

[grohgreg]

Push for a 100% refund of all moneys spent directly on the car, purchase and repair. Don't waste your time trying to collect for loss of services or any of that lawyer crap. Just recover your capital expended to date, and move on.

My personal experience with VW dealers and Touaregs mirrors that which I read here. In my estimation, 30% of the problems may be vehicle related, but the other 70% are self-inflicted dealer issues. I've dealt with six VW dealers in four states, and am zero for six. Even though this Touareg hasn't been especially problematic, I'm not buying VW again simply because of negative dealer experience.

On the other hand, my experience with Mercedes goes back to the 80s. There were a few issues with dealers over the years, but by and large all good. You might be surprised to learn that the new ML350 BlueTec ain't but a thousand more than the new Touareg TDI Sport w/Nav.

//greg//

 

[zosocane]

Lemon it, get your money back. Buy a 2013 TDI with extra HP -- that will be the 'reward' for your pain. The chances of you getting another dud TReg are pretty slim, and you will feel good that you got a slight upgrade on the engine and that you're in a 'current' model year car.

Of, if you're fed up with VW, get a Japanese car and never see a dealership for years.

 

[ConservativeConsumer]

I agree with all of the above – go for your lemon rights and do no mess with this vehicle again. From what I was reading on your situation, I gather that the lion’s portion of your frustration comes from low professionalism of your dealer and their Service Department. Unless you have different VW dealer near you (with reputable Service Department) – don’t get another Touareg. However nice Touareg is, it should not cost you extra in blood pressure medications… Good luck!

 

[nickyt]

If they want you to sign any non-disclosure then say heck no. Instant Lemon.

Otherwise my answer would be: trade me into a identical 2012 or 2013. I will give you 30 cents a mile for the miles I put on it and otherwise it will be an <even> swap. I will take a 2012 if you can find it. If not then 2013. If they don't agree, we lemon it.

VW takes a huge money loss if it is lemon'd. Well VW, even if it takes flying in a decent VW specialist... you should have fixed the darn vehicle.

 

[noobytoogy]

If they want you to sign any non-disclosure then say heck no. Instant Lemon.

Otherwise my answer would be: trade me into a identical 2012 or 2013. I will give you 30 cents a mile for the miles I put on it and otherwise it will be an <even> swap. I will take a 2012 if you can find it. If not then 2013. If they don't agree, we lemon it.

VW takes a huge money loss if it is lemon'd. Well VW, even if it takes flying in a decent VW specialist... you should have fixed the darn vehicle.

What? And risk getting another Rampant Rabbit?

No way - take the money and go to another marque.

 

[wilbmeister]

Lemon it now and get out of it. Just post the VIN # here so no one picks it up used. Maybe put some identification mark under the hood that we know what to look for!

 

[Salfreds]

After all this, I would go the lemon route and consider your options. I had a similar experience but the dealer was quite good and offered to find me a new one. The situation was that I bought a "manager demo" 2012 TDI Lux with 5k miles. It had a shimmy when going highway speeds soon after I got it. The dealer aligned it, road-force balanced the tires 2x (they even rotated the tires on the rims to bring the balance down to just about 0 on all tires). 3 separate visits and 2000 miles later, it was still shimmying. They offered to get me a new one of my choice. I live in Maine and the found the color I wanted in CT. 4 days later I was in a new Treg with 200 miles. The dealer just cancelled the 1st deal and we started over. I paid a bit more (invoice) but I've got 2k on the new one and am loving it.

 

[Panama Jack]

...VW has offered us some concessions or we lemonise it!...My first inclination is to take the lemon route and be done with the truck....I’m just needing to know if you gave up your rights when you took that freebie...

As if you were waiting for just one more opinion to me done with the dealer...

Traveling across the U.S., from Minnesota to the mid-Atlantic, I had a timing chain start to slip in a Ford 3/4 ton van. I traveled quite a bit, and figured no matter where I was, there would be a Ford dealer close by. And there I was, in North Carolina, and found one, but they would not even look at it for a full week.

I am assuming that you live somewhere in Virginia where there is only one convenient VW dealer. And it sounds like the techs that work there are less than fully "Das Auto" caliber.

So, yeah, forget about any concessions. For me, I would meet with an attorney. Sounds like you really do not know what rights you could lose.

 

[RDub7]

It would seem they are more concerned with limiting potential liability and losses, rather than trying to get the op into a Touareg that meets or exceeds the (OP's) expectations. On that alone, I would be in favor of declaring it a lemon. I am really not sure about the pros and cons of either path, but one can rest assured the route they are pursuing is at a minimum well researched and backed by the lawyers they employ.

To me, this is a tad sad, in that they do not sell many US Touaregs. (projected app 8,000 to 8,500 2012 units) (2011 sales was 7,535 units, swag 25% TDI's or 1,884 TDI's) I do not know your (OP's) history, but it has to make one wonder of less than 2,000 projected TDI's what really separates (flawless in my case) a good unit to a nightmare unit? (probably the OP's). To be sure they seem to have a "systems" problem, (in three times for the same systems issue?) but at the same time, they could easily issue a TSB to bring them all to specific ones, in.

 

[noobytoogy]

It seems to me that part of the problem is VW denying there are issues.

In doing so they are blind-siding themselves and thus not actually finding the fix.

If they gathered together all the duff cars in one place and then put an NVH engineering team in to try and find the common points and, hopefully, the fix, I think they'd come up with a TSB that could fix the duffers.

I bet senior management haven't got a clue this is going on worldwide.

 

[CBRDude]

Collateral exchange? I'm being told that VW does not support this. This is where they exchange the vehicle for another one and you just keep everything in place.

I'm not getting anything in writting either on the other consessions.

Any help on this is greatly appreciated.

 

[catalystgod]

What more help are you looking for? Everyone advised you to lemon-law the damned vehicle. Use the money for a Sequoia and live happily ever after......if there is such a thing.

 

[noobytoogy]

Collateral exchange? I'm being told that VW does not support this. This is where they exchange the vehicle for another one and you just keep everything in place.

I'm not getting anything in writting either on the other consessions.

Any help on this is greatly appreciated.

Get all the documentation together, write up a completely honest and factual timeline of events and actions, and then go and see a good lawyer for an hour.

 

[CBRDude]

I've given up on VW! They keep dancing around like this is some dam joke! I’ve asked for and have not received the concessions in writing. I’ve even offered to sign a non-disclosure but like everything else with VW communication is just not in the cards. The rationale is; VWoA says one thing, the dealer is saying another which is typical lets screw with the customer’s head. String them along and hope the problem will just go away. Hense why I want it in writing.

Their idea of a collateral exchange is to trade the VW in and buy the 2013. They must think the average consumer is stupid?

I've given it to a lawyer to handle now, I'm done screwing around.