Club Touareg Forum banner

Safety Recall 20Z4 - Fuel Filter Flange

39K views 131 replies 38 participants last post by  TRespect  
#1 ·
Got a letter in the mail today from Volkswagen of America, Inc. telling me of a safety recall.

Recall Description: Cracks may form in the vehicle's gasoline fuel filter flange, allowing fuel to seep out. Leaking fuel, in the presence of an ignition source, could lead to a fire causing injury and/or damage to property.

Precautions You Should Take: If you smell fuel in the vehicle, make an appointment with your authorized Volkswagen dealer to have the vehicle inspected without delay. If diagnosis confirms that your vehicle has the recall issue as described in this letter, we will cover the cost of the repair at no expense to you.

But it doesn't say anything about what to do otherwise, i.e. not smelling gas... Should I really wait to smell gas if there is a potential problem? Has any one else gotten this letter?

I also looked up my VIN on www-dot-vw-dot-com Look Up Recalls link and there were no results! Strange!
 
#3 ·
I also received a recall letter. Same here with a 2008 V8. I'm about due to change my oil in a couple days so i'll look around but I haven't smelled anything or even heard about this issue. Better safe then sorry I guess so it's good VW is acknowledging the issue! My letter says another one will be sent whenever the repair becomes available.
 
#6 ·
Same here, mine was fixed,at the VW dealership six months ago. I used my extended warranty but had to pay $100 deductible.

I wonder if they used the upgraded parts or will they have to re-do it?
 
#7 ·
Received the 1st of 2 recall letters today (07 V8 FSI) . Is the flange part of the filter or just a seal for fuel pump and filter. Would love to have New filters installed under this recall
 
#8 ·
If you've already had the repair done, hopefully you can be reimbursed.

Ford did that for me on my hybrid coolant pump. I paid out of pocket to replace it and when it was recalled, they reimbursed me for everything except about $20 in shop fees. I thought that was more than fair.
 
#10 ·
take what they say to you with a grain of salt.... VW told me that it was not an active recall, so I paid $790 to have it fixed !!I contacted the NHTSA's Vehicle Safety Hotline at 1-888-327-4236 and inquire about safety campaign #17V151000 and they told me it IS an active recall and was contacting VW to find out why I was told otherwise.
it can be fine one day and the next you think you are covered with gasoline.... do not mess around with this one seeing how it is under the rear seat where the kids sit....
2007-2010 Volkswagen Touareg recalled for fuel leak, fire risk
 
#11 ·
take what they say to you with a grain of salt.... VW told me that it was not an active recall, so I paid $790 to have it fixed !!I contacted the NHTSA's Vehicle Safety Hotline at 1-888-327-4236 and inquire about safety campaign #17V151000 and they told me it IS an active recall and was contacting VW to find out why I was told otherwise.
it can be fine one day and the next you think you are covered with gasoline.... do not mess around with this one seeing how it is under the rear seat where the kids sit....
2007-2010 Volkswagen Touareg recalled for fuel leak, fire risk
 
#13 ·
what did the letter say? I was told it wasn't an active recall and that the part was not available yet, then when I called I was told that it was an active recall... so they are telling 2 stories... I paid to have mine fixed at the dealer and it cost $790... a fuel leak is no joke, get it fixed ASAP at a dealership... I was told that a non-dealership repair will not be reimbursed. I'll keep you posted.... be safe & have funfunfun
 
#14 ·
My letter is from a few weeks ago and also says 'no repair available yet. Second letter to come'. However, VW's recall webpage list the recall as active for my VIN but says:

Recalls
REPAIR NOT YET AVAILABLE.
Fuel Filter Flange
VW ACTION CODE
20Z4
NHTSA RECALL NUMBER
17V151
START DATE
05-19-2017
DESCRIPTION
Over extended vehicle lifetime, cracks may form in the vehicle's gasoline fuel filter flange, allowing fuel to seep out. Leaking fuel, in the presence of an ignition source, could lead to a fire causing injury and/or damage to property.
REMEDY
Fuel filter flanges will be inspected for cracks and replaced if cracks are found. If no cracks are detected, a protective cover will be applied to the filter flange to prevent oxidization and future formation of cracks.

I guess that refers to the protective cover. If they exchange the Filter Flange and it lasts another 9 years... Who cares about the protective cover.
 
#15 ·
miles99, thank you very much... i'll need to find out if this protective cover was installed on my rig at the time they replaced the cracked flange.... I find it disheartening that we get two different answers from VW HQ.
have you noticed any leaking? have you had yours fixed yet? if you do not mind would you tell me if the cost was close to mine of $790?
 
#16 ·
I went to the dealership today and the smell of gas came indeed from the cracked fuel filter flange. The smell is noticeable inside the cabin and also outside the car if you stand next to the B pillar. Replaced at no cost.

The dealership contacted VW and VW authorized the repair. If it's broken, they fix it for free under the current recall. If it's not broken there is currently nothing to 'fix', since the protective cover is not available yet.
 
#19 ·
#20 ·
I've been smelling gas occasionally for the last week outside the car,not in the cabin and was particularly strong Friday so I called the dealer and made appt. for Monday morning. After waiting about an hour while they investigated they informed me that indeed the fuel filter housing was cracked and leaking badly. I was advised that they needed to order the part, that I should not drive the car and it should be ready for me to pick up Tuesday. Picked up car today, New fuel filter and flange at no charge. Will have to take it back in when recall fix parts become available. Want to thank Eric - Service Manager @ Cutrubus VW for taking care of me
 
  • Like
Reactions: Oregon TDI
#34 ·
Recall is now active, took wife's 07 V8 FSI to Dealer after making appt. Service dept said it would take an hour, was actually 1 1\2 hrs. No leaks, cracks or yellowing so a protective film was installed. My 07 V8 FSI was leaking badly and fixed at no charge prior to recall being active. Now I need to go back and have protective film applied to my new filter flange. Been really satisfied with service at Cutrubus Volkswagen, Layton, Utah
This is the way that it is done VW.

Congrats to Cutrubus VW for doing it right!
 
#21 ·
I can confirm this. Smell is most noticeable standing on the driver side outside of the car. And depending on where the crack is located in the filter I would assume it may smell much stronger after filling up the gas tank
 
#22 ·
Crack on my flange was on the back towards rear of car and was really pumping out some fuel filling the the indentation where flange is mounted immediately. Was really surprised that it didn't smell in the cabin. Had your post ready to show service dept that VW would fix the problem at no charge. Thanks Miles99.
 
#23 ·
#25 ·
#27 ·
I got a follow-up call from the dealership yesterday. Apparently, the protective cap is now available and was installed. Part of the recall seams to be also the replacement of 4 bolts (I suspect for the safety belt, which could be affected by corrosion).
 
#28 ·
20Z4 Recall done today (Wednesday). Waited 2 hours Monday only to be told that yes it's cracked, but not leaking, so bring it back after the part arrives Tuesday. Invoice for $0.00 reads:

A 20Z4 Fuel Pump Flange Recall
Cause: G
00 Quick Service
10062 WVW 0.75
1 7L6-919-D flange
1 1J0-919-133-B Washer
1 8R0-863-385 Foil
2 N-911-872-01 Screw
70839 recall 20Z4 Installed new fuel pump flange with seal ring.
Installed film and bolts.

Now there's a STRONG gasoline smell in the vehicle. It's parked in the sun with windows open; hope the gas evaporates soon.
 
#29 ·
Recall is now active, took wife's 07 V8 FSI to Dealer after making appt. Service dept said it would take an hour, was actually 1 1\2 hrs. No leaks, cracks or yellowing so a protective film was installed. My 07 V8 FSI was leaking badly and fixed at no charge prior to recall being active. Now I need to go back and have protective film applied to my new filter flange. Been really satisfied with service at Cutrubus Volkswagen, Layton, Utah