I bought my 2012 Touareg TDI CPO back in October 2019 with 72k miles. I'm now at 85k miles. Two weeks ago as I was driving the glow plug light came on and the vehicle reduced power. The MIL illuminated shortly thereafter. I brought it to my trusted local dealership where I bought the car and have been using them for service on my other VWs for many years. They provided me with a Tiguan loaner and sent me on the way. I received a call shortly thereafter saying that there was an issue with the fuel system and they would be ordering parts. Fast forward two weeks and they are saying that all the parts have come in except for one and it is on national backorder. I spoke to them this morning and they've escalated to VW, but no timeline for it to be repaired. The dealership has been great, I don't mind the Tiguan and I know I'm not putting miles on my Touareg but it isn't convenient (i.e. can't put the dog in it, it doesn't have a hitch, roof rack, etc. so it isn't easy to travel with the kids). I know there is a lot going on in the world right now and I'm totally understanding, I just have a concern about the fact that parts aren't easily available for my Touareg and whether this is an indication of things to come. Anyone else have similar issues?
P0087 Error Code @ Dealership for 2 Weeks Parts on Backorder - WWYD?
Emerscape
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Here is the official literature:
Glad they got you situated in a nice ride!
Glad they got you situated in a nice ride!
Appreciate the link but the one you provided is for the 2.0 and for the emissions warranty. I'm looking for the warranty details for post-buyback CPO warranties. I could ask the dealer but I don't want to open a can of worms, especially after they've made accomodations on the loaner.
Got another update from VWOA indicating they still don't have an ETA on parts. I've realized that all the Regional Case Manager is doing is calling my local dealership and is asking if my parts have come in. I called my dealership and spoke to the service manager today to discuss the situation. I've tried to be as nice as possible as I know it isn't his fault that the parts haven't arrived. I'm now being told the parts are to be manufactured in Mexico but because of COVID Mexico is pretty much locked down. First I was told the European supply chain was the issue and now I've been told that the Mexican supply chain is the issue.
If this wasn't the summer I would happily rack up as many miles on the loaner as I possibly could while patiently waiting for the parts to arrive. But unfortunately, this is the summer and I've got a Ski Nautique sitting in my garage that I can't tow to the lake to take my kids out. As a (soon to be) divorced dad I only get to see my kids every other weekend, so not having a vehicle that can tow a 4k lb boat is starting to impact activities that my kids look forward to (especially since they can't go to camp this summer).
I've boiled down my options to the following:
Of course feel free to tell me to stop whining and be happy with the loaner
If this wasn't the summer I would happily rack up as many miles on the loaner as I possibly could while patiently waiting for the parts to arrive. But unfortunately, this is the summer and I've got a Ski Nautique sitting in my garage that I can't tow to the lake to take my kids out. As a (soon to be) divorced dad I only get to see my kids every other weekend, so not having a vehicle that can tow a 4k lb boat is starting to impact activities that my kids look forward to (especially since they can't go to camp this summer).
I've boiled down my options to the following:
- Suck it up and keep driving the loaner till they get the parts - a new HPFP on a 85k mile vehicle is totally worth it
- Ask the dealer to take my T3 on a trade for a similar T3 (executive trim) that is sitting on their lot for about the same price I paid for my T3. Only downside is that it is silver and has black interior vs. mine with dark grey exterior and brown saddle leather interior)
- Push VW to pay for a rental vehicle capable of towing a ski boat. The service manager said that VW is paying him $35 per day for my loaner. Looking online it looks like an F150 goes for about $75 per day
- Take legal action and force the buyback. Only issue is that I'll most likely be restricted to buying a vehicle in a similar price range ($15k) due to my pending divorce and my ex-wife making everything in my life difficult. I also expect that taking legal action will be a long process to get resolved given the status of the courts.
Of course feel free to tell me to stop whining and be happy with the loaner
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Ask them for an Atlas loaner. Those have a 5000 lb tow rating. My dealer gave me one last time my Touareg was in for service, it was a loaded V6 4motion.Got another update from VWOA indicating they still don't have an ETA on parts. I've realized that all the Regional Case Manager is doing is calling my local dealership and is asking if my parts have come in. I called my dealership and spoke to the service manager today to discuss the situation. I've tried to be as nice as possible as I know it isn't his fault that the parts haven't arrived. I'm now being told the parts are to be manufactured in Mexico but because of COVID Mexico is pretty much locked down. First I was told the European supply chain was the issue and now I've been told that the Mexican supply chain is the issue.
If this wasn't the summer I would happily rack up as many miles on the loaner as I possibly could while patiently waiting for the parts to arrive. But unfortunately, this is the summer and I've got a Ski Nautique sitting in my garage that I can't tow to the lake to take my kids out. As a (soon to be) divorced dad I only get to see my kids every other weekend, so not having a vehicle that can tow a 4k lb boat is starting to impact activities that my kids look forward to (especially since they can't go to camp this summer).
I've boiled down my options to the following:
What would you do? I'm leaning to giving VW a couple more weeks because I like my T3 but have asked the service manager to discuss with the dealership owners the possibility of trading my T3 for the other one.
- Suck it up and keep driving the loaner till they get the parts - a new HPFP on a 85k mile vehicle is totally worth it
- Ask the dealer to take my T3 on a trade for a similar T3 (executive trim) that is sitting on their lot for about the same price I paid for my T3. Only downside is that it is silver and has black interior vs. mine with dark grey exterior and brown saddle leather interior)
- Push VW to pay for a rental vehicle capable of towing a ski boat. The service manager said that VW is paying him $35 per day for my loaner. Looking online it looks like an F150 goes for about $75 per day
- Take legal action and force the buyback. Only issue is that I'll most likely be restricted to buying a vehicle in a similar price range ($15k) due to my pending divorce and my ex-wife making everything in my life difficult. I also expect that taking legal action will be a long process to get resolved given the status of the courts.
Of course feel free to tell me to stop whining and be happy with the loaner
So my dealership just informed that the last part has finally come in. 7 months after HPFP failure work is finally getting done.
I am glad to finally be getting it back soon, but this is totally unacceptable. Has anyone talked to a lawyer yet? Seriously anything covered under factory warranty like this should have sufficient parts in stock.
I am glad to finally be getting it back soon, but this is totally unacceptable. Has anyone talked to a lawyer yet? Seriously anything covered under factory warranty like this should have sufficient parts in stock.
Just got my T3 back last Friday right before I left on vacation with my kids. The dealership service team was great and were able to get the vehicle back and running, and also got my new headliner installed (which had been on backorder since I bought the vehicle at the beginning of October 2019). The vehicle is going back into the shop this Thursday due to the fuel gauge not working (dealership said that if it didn't register within 100 miles to bring it back). I emailed my customer care rep letting him know I took possession of the vehicle but I would not sign off on closing the case until the vehicle is properly fixed and we are in agreement on compensation. I haven't figured out what I'm asking for relative to compensation but I expect to be reasonable.
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Wow congratulations! How is it driving?
knock on wood the car has been great but I've noticed my fuel mpg has been down from an average of 24 to 22 but that could totally be from running the AC.
I requested a 4 month extension of my CPO warranty and $1k in vw credit for my inconvenience. I just received a response saying they wouldn't extend my warranty and that they would give me a $300 vw credit. I'm currently debating just taking the $300 and moving on. Thoughts?
I requested a 4 month extension of my CPO warranty and $1k in vw credit for my inconvenience. I just received a response saying they wouldn't extend my warranty and that they would give me a $300 vw credit. I'm currently debating just taking the $300 and moving on. Thoughts?
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Ehhh that's a tough one. Realistically they probably cannot move the CPO. I'd maybe ask that all work and parts are warranted slightly longer?
Excellent advice. I reached out to inquire about warranty on the fuel system. Thanks for the advice.
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