I had happily slipped myself into my shiny brand new, sleek V6 Reflex Silver Touareg with Nav. I remember thinking happily how fortunate I was to have finally received the Touareg I had wanted for so long. I enjoyed every minute of the next eighteen hours prior to the "OIL PRESSURE LOW" light illuminating and chirping to get my attention. It also read "STOP ENGINE". I thought that it must have been in error, but it sounded again prior to my return home. I immediately contacted the VW dealership in Tucson, AZ. The dealership advised me to contact VW roadside assistance to have the brand new, though immediately faulty, Touareg into the dealership - which I did. I was fearful to turn my beautiful Touareg over to the hands of greasy, uncaring strangers for fear they would not respect the untouched beauty of my new Touareg. I was soon led to believe I would quickly be receiving a loaner Touareg so I reluctantly released it into the hands of strangers. Now I have been without my Touareg, or any loaner Touareg for over one full and very concerning week. The service members involved in the treatment of my Touareg are contacted near daily as they would never call to provide any updates on when I could get the Touareg returned to me, or when another may be provided in the interim. I began to grow increasedly concerned for the status of my Touareg as I initially believed that the light must be a freak anomoly, due to the Touareg's innocent adolesence. Surely it could not be broken so quickly after its delivery. The service staff confessed that they had not been able to troubleshoot the vehicle much as they were unable to start the Touareg now that it was in their possession. I was shocked, stating that the Touareg started fine when I had relinquished it to the tow-truck. The service staff questioned me about if I had maybe installed an ignition-disabler of some sort. I replied taht I had not. I had not even really had it a full day before it was turned over to the dealership for immediate service. The week went by slowly and I thought about my hospitalized Touareg several times daily. I called the service crew several times daily for updates on a problem I believed would be quickly and easily repaired. They continued to be very non-comunicative and had no true insight into the problem as they were unable to even start the vehicle to fully diagnose it. Several days went by, as the service team was poorly educated in Touareg technology and they waited for supplemental troubleshooting directly from the VW company. What seemed to be a decade later, I discovered that the service team were theoretically unable to start the vehicle due to the need to depress the brake pedal in the 2005 Touareg. Still I am without my own personal Touareg, or a promised loaner Touareg. I began to read about other owners' similar unfortunate experiences with their own Touaregs. I have thought long and hard now about demanding a refund in full for this vehicle and buying a more dependable Toyota 4Runner. I am curious to see though if they will ever be able to return the Touareg to me. I had it for less than twenty-four hours. I cannot believe the incredibly obvious lack of true customer support that is shown in this venture. As a first time VW-buyer I am seriously considering if it was a logical choice? I do not believe there is much to be said about this investment. I will certainly have a very hard time rationalizing making my first payment on this Touareg if it is not even in my possession.
Chris in Tucson.
Chris in Tucson.
