VWoA sent me an email soliciting my opinion about my recent service. If you are interested, please read what I wrote in the comments:
They were unable to reproduce one of the problems with the alarm as I sat idle in the waiting room. Instead of asking me to try to reproduce the reported problem for them, they gave up.
I asked to have the four wheel alignment checked, as the car was pulling to the left. Three times the automobile went back to the service area, and three times the automobile came back without the alignment fixed. Adjustments were made and I was asked to drive it twice to "check it out." Twice I reported it not fixed. After the first time the automobile came back from the service area, the service technician and the service consultant also drove the automobile. The service consultant told me that he agreed that the automobile was pulling to the left when driving, but it still came back with the same problem. I was also not provided with the alignment print out that is produced by the machine after the automobile is aligned leading me to believe that the auto's wheels were never actually aligned using the calibration equipment. The final time the vehicle came out I was exhausted of waiting and ready to go home. Since your service center was obviously unable to remedy the problem, I left. Since there were adjustments made several times, I have no idea where the alignment of the four wheels actually is now. I drove the auto 100 miles home with the steering wheel 5 degrees turned to the right so that I could drive straight.
Additionally, the car was returned with the technicians dirty finger prints inside and out, and he changed my seat and steering wheel settings twice. I took the car in for a courtesy inspection, and I have no idea if they found or fixed anything.
When I bought my Jetta, this kind of service was unnerving, but acceptable. However, this is not what I expected after purchasing a $49,000 SUV. I had to talk myself into going with VW again, and the TDI was the sole reason for this. I am, unfortunately, already unhappy with the company again. I am already looking forward to 2013 when I will begin to fix this car myself as opposed to wasting my time at your dealerships.
I asked to have the four wheel alignment checked, as the car was pulling to the left. Three times the automobile went back to the service area, and three times the automobile came back without the alignment fixed. Adjustments were made and I was asked to drive it twice to "check it out." Twice I reported it not fixed. After the first time the automobile came back from the service area, the service technician and the service consultant also drove the automobile. The service consultant told me that he agreed that the automobile was pulling to the left when driving, but it still came back with the same problem. I was also not provided with the alignment print out that is produced by the machine after the automobile is aligned leading me to believe that the auto's wheels were never actually aligned using the calibration equipment. The final time the vehicle came out I was exhausted of waiting and ready to go home. Since your service center was obviously unable to remedy the problem, I left. Since there were adjustments made several times, I have no idea where the alignment of the four wheels actually is now. I drove the auto 100 miles home with the steering wheel 5 degrees turned to the right so that I could drive straight.
Additionally, the car was returned with the technicians dirty finger prints inside and out, and he changed my seat and steering wheel settings twice. I took the car in for a courtesy inspection, and I have no idea if they found or fixed anything.
When I bought my Jetta, this kind of service was unnerving, but acceptable. However, this is not what I expected after purchasing a $49,000 SUV. I had to talk myself into going with VW again, and the TDI was the sole reason for this. I am, unfortunately, already unhappy with the company again. I am already looking forward to 2013 when I will begin to fix this car myself as opposed to wasting my time at your dealerships.
even though a 5 minute visit to the dealer can confirm that my coilpacks are not original and have updated part#s.
