I think it depends on how you have it set up in the Comfort section of your MFI. I have mine set to all unlock when I come to a stop and open the doors. It stays this way until I lock it. So my window is unlocked. You may discover also when you can't open the window you should not be able to open the hatch either. Check your settings and see what you have going on. If that is not is, just either hit the button on the remote or the button on the drivers door and it will open then. I am thinking a comfort setting though.