You're talking about the EGR cooler?

It's an emissions related part. Remind them of that fact, politely but firmly. Point out the verbiage of the settlement that mentions that disputes are to be resolved in the favour of the customer, if necessary.

Are there any codes?

 

No codes, just been leaking coolant at a very very slight level. The dealership indicated that the oil cooler under the EGR is leaking. As the part is not mentioned in the attached doc they will not cover it. It went up to a supervisor and mentioned the line from the warranty information "any component that can reasonably be impacted by the effects of the emissions modification" and no bueno.
I received "Customer care cannot overturn the decision regarding the warranty" and here's a number to call 866-306-8447 which is the number for dealers only. They then sent me back to customer care. Called a few times and got nowhere on this.

 

Wrong engine....... details..... meh

 

Got an update from another service advisor, they actually don't know where it's coming from. It's such a slight leak that "they're not worried about it". I brought in last year almost to the day of the same thing, at least they're admitting there is a leak this time. The main issue is that if they tear into the car and remove the manifold and it is the cooler it will not be covered under warranty and it will be a 3k job. If they do tear into it and it's anything else it should be covered. They just told me the worst case. Nothing like a text that leads to an online service request asking approval for a 3k service and the advisor informing me it's not under warranty. He did not mention that they did not know where the leak originated from.

Here is the correct warranty info for that motor.

 

Here is the correct warranty info for that motor.

I'm not sure how you expect to win this argument when you can't even figure out what engine you have.

 

How long does it take to consume a litre of coolant?

 

Unknown, the low coolant light went on for the first & only time over a year ago. It was refilled to the max line on the reservoir and a year later, now, its down towards the low. The most notable issue is when I drive up the mtns where it's approx 10-20F at night and let it sit outside. When I let it idle to warm up it smells like coolant outside the car after 5 minutes at that temp.

 

The reason I'm trying to get it fixed now is that I have 2k remaining on the extended emission warranty. I rather have them fix the issue and not myself. Sounds like I'm going to have to spend the time to remove the manifold and pressurize it myself to determine where the leak is.

 

Email this guy (Phong Nguyen). He's a lawyer with the firm that filed the original class action suit and helped me get 13 months added to my warranty after VOA told me to go fly a kite.

pgnguyen@lchb.com

 

Thanks much appreciated.

 

WHAT IS THE MILAGE ON THE ODO?

 

118k, 2k shy of the 120k

 

And did you check when the fix was applied?

 

Yes I did, 45K in 2018.

 

This sounds like my issue too - the root cause is probably the oil cooler gaskets and/or oil cooler thermostat - well documented in some other posts and now youtube videos - as weather gets colder it's probably causing the gaskets to leak/shrink

 

There are a number of things that could be leaking in that area such as the EGR valve.

2013 3.0 TDI - Probable EGR Valve coolant leak

I had to add one quart of coolant to the reservoir this weekend. I was backing up out of garage, low coolant warning came on the display, and yes, sure enough, the reservoir was low. Just about at the minimum marked level. I could clearly see the sensor electrodes. This was the SECOND time...

www.clubtouareg.com

 

I don't see anything in any of the warranty docs that would even hint that an oil cooler would be covered under the AEM... so anyone who's had it covered, got lucky.

 

The wording in the warranty leads to a bit of the grey "any component which can reasonably be impacted by the effects of the emission modifications". Seems like every other bit of the oiling system and turbo system is covered. Curious if they know the oil cooler would be an issue and left it out.

 

What is your argument that links the oil cooler to the AEM?

 

Here's how I would proceed if I was in your boat......
Assuming that it is your OIL COOLER that's the issue, I would ask for a quote and what's included in a base engine LONG BLOCK..... based on what I see, it appears that the oil cooler is part of it... both on the list of the assembly, as well as visually in the system.

.... but realistically, it all comes down to who you're arguing with, and how much they know\understand.....

 

There is a break down of individually listed components that are covered but i can't lay my hands on it. If your fix was done in 2018 you're past the 4 years UNLESS your vehicle was a buyback. You mentioned 120k so the deal is....on the date of the fix which was more favorable to you...48/48 from that date or 10/120 from the in service date. That's your expiration...unless it was a buyback.

Unless I'm missing it, I don't see any mention of what year this vehicle is

 

You're missing it... In the title

 

who woulda thunk it

 

Thanks everyone for the help. There were a few avenues I tried with the "any component which can reasonably be impacted by the effects of the emission modifications"
As it's part of the oiling & cooling system I went down the change in the engine thermal profile and coolant flow by the dieselgate fix till the engine warms up. It's part of the oiling system, turbo system (turbo's need oil cooling to prevent coking), and the coolant system all of which were affected by the change in engine performance parameters for the emissions fix.

 

Was your approach successful in getting the repairs covered under the extended emissions warranty?

 

Did the dealer give you a list of the parts they recommended changing? If it included 059 121 737 AM, it is one very short hose away from the EGR cooler and you may wish to elevate discussion to the corporate level. It worked for our A6 TDI (took only 2 days), among other things it included coverage of the seals for the oil cooler and a water pump that was stated to be leaking -- see the other thread linked in post #21 above. The CPNB is very nearly the same engine as the CNRB in the Touareg so it might be worth a shot.

 

Here's the quote, there is a line item for that part. Thanks for the info. Will give it a try

 

The oil cooler itself isnt required as those would rarely fail due to the construction. I just did mine for a couple hundred, even though it didnt need it, at 200K I think it was about time!

 

You can try to go this route, i realize you have a 2015 not 13-14. I never did get approval for rear timing covers leaking on my CRNB after going thru VW customer care.

https://www.vwdieselinfo.com/pdf/VWCourtSettlement_Emissions_Disclosure_3L_SubGen1_Final.pdf

 

The way you guys interpret that line, you should be able to get ANYTHING covered.... as you can have a conflict about ANYTHING.....

Customer
I have a flat tire. It should be covered under EAM warranty.

VW
Nope

Customer
Yes

Conflict = True

 

Below states the engine long block warranty shall cover the engine sub-assembly that consists of the assembled block, crankshaft, cylinder head, and valve train. In my case, it seems perfectly reasonable to apply when trying to get leaking timing covers covered. To me, the timing covers are part of the engine long block which is explicitly covered as shown below, and this "conflict" should be resolved favor of the customer i.e. me. Why would VW put that line in there otherwise? poor choice IMO. As mentioned I was unsuccessful and didn't care to take any further steps thru litigation after being denied.

 

I'm not suggesting that your "issue" (timing cover leak) shouldn't have been covered, but I am puzzled that you are directing others to make use of something that you were clearly unsuccessful in doing yourself.

If you think that statement holds so much value, why did you give up?

 

Because some people may have better luck than me, or may be willing to press the issue thru litigation. For me and my issue, I'd rather spend an extra $12 on a quart of oil between oil changes than go thru that hassle.

 

The verbiage about deciding disputes in favor of the customer has to have lawyers ROTFL. Its legal pablum given VoAs efforts to deny coverage in cases where the language is quite specific. When customer service blew me off about my warranty start date based on "1st retail sale to a buyer who, in good faith, does not intend to resell it"...in other words a retail customer not a dealer/wholesaler, they said to seek "outside advice"...so I did.

I reached out to the law firm who sued them in the 1st place and 6 weeks later my warranty was 13 months longer. I've posted this before along with the contact info for one of their lawyers so I really don't understand the ongoing deliberations here.

 

I reached out to the law firm who sued them in the 1st place and 6 weeks later my warranty was 13 months longer. I've posted this before along with the contact info for one of their lawyers so I really don't understand the ongoing deliberations here.

• The OP's issue is not about length of warranty, dealer confirms warranty is active dispute is about what warranty covers.
• The dealer does not even know what the issue is so can not in any reasonable way deny warranty coverage because they can not state "X is not covered by warranty" because they can not supply "X".

You're experience and result while informational do not apply to the OP's issue and situation. Hence, discussions continue as we are still dealing with a horse trying to push a cart up the hill.

 

My experience was not exclusive to length of warranty but applies to any AEM disputes.mThe lawyers have been paid to remain in the loop and assist when called upon but by all means have at it.

 

My experience was not exclusive to length of warranty but applies to any AEM disputes.

I hope you can understand my confusion because the only thing you stated was your experience getting your warranty coverage increased. That is a matter of exact dates and clearly spelled out verbiage not really a "dispute" other than the dealer could not do math. The information you have provided does not provide a precedent for overturning a dispute regarding vague terminology and open ended terms for what parts are covered. Which again, see below, does not even apply here in the first place anyway since the defective part is NOT KNOWN.

The lawyers have been paid to remain in the loop and assist when called upon but by all means have at it.

And again, what assistance can they be called on for? You are advocating for legal intervention to enforce a contract yes? That contract (as are all contracts) is specific and apply to certain conditions and in this case parts. I am merely pointing out that I do not see how you would expect a lawyer to argue to enforce a contract without the specific item wishing to be enforced being known. It is impossible to argue that a component qualifies for the warranty when you don't know what that component is.

Lawyer: Judge, I request you rule the defendant uphold this contract for defective parts.

Judge: What part is defective and where is it in the contract?

Laywer: Um, I don't know your Honor......

Sounds good, totally don't see that judge throwing his gavel at that guy.

I have no idea why one would want to skip to step 3 without taking the time to do 1 and 2, but you have at it.......