Allright guys and girls- need some help here. Heres the story:
Last March I bought two VW Touaregs from a local VW dealership. 2007 V6 Touareg with a 2 year warranty and a 2006 V8 Touareg. Both bought within 48 hours of each other. Recently traded in the 06, no issues. Took the 2007 V6 down today to look at new Jeeps and while I was test driving I had them run it through an appraisal. When they came back the trade in offer was way lower than expected and yes my expectations were reasonable from edmunds. They then proceeded to tell me that they would have happily offered more but they were stuck at that offer because it was a vehicle that had been in an accident back in 2008. This is when I **** my pants. They handed over the Auto Check and sure enough it was true. Then then took me out to their body shop where they showed me on the vehicle that sure enough it had been COMPLETELY repainted due to an accident. This accident was not disclosed to us when we purchased the vehicle back in March of 2012.
Last month I paid the vehicle off to the tune of $21,988 obviously before knowing anything about this accident.
After I left the Jeep dealership I went straight to the VW dealership and found the GM. I told him that I just had one of the two vehicles that I purchased from the dealership appraised and it came back that it had been in a major accident. I told him that it was not disclosed to us when we bought the vehicle. He took me in his office and then went and grabbed the file from the sale. Sure enough, sale was made with no accident history whatsoever. He was actually very helpful and promised a resolution to this situation. He asked for me to give him until monday morning to get to the bottom of this and then we shook hands and I was on my way.
Here are the facts:
Car was just paid off for 21998
Blue book retail on it currently is 17500-18500
Trade in is 15500-16500 between edmunds, kbb and nada
Jeep offered me 14000
I have the car listed on auto trader for 16900
The VW Dealership is aware of all of the above numbers.
I would not have purchased this vehicle if I had known that it was in an accident and on a side note, we would never have bought the second one either as it came in off a trade as we were closing the deal on the 07.
So what should my expectations be from the dealership as far as making this right?
As I see it the dealer has 3 options:
1. Tell me to go pound sand and hope that I don't lawyer up
2. Buy the car back from me for a mutually agreed price that makes both of us happy
3. Offer a cash compensation for some amount that may or may not make up for the amount I am loosing on my trade in due to this accident
Any help or suggestions in this matter are much appreciated. Thanks.
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Last March I bought two VW Touaregs from a local VW dealership. 2007 V6 Touareg with a 2 year warranty and a 2006 V8 Touareg. Both bought within 48 hours of each other. Recently traded in the 06, no issues. Took the 2007 V6 down today to look at new Jeeps and while I was test driving I had them run it through an appraisal. When they came back the trade in offer was way lower than expected and yes my expectations were reasonable from edmunds. They then proceeded to tell me that they would have happily offered more but they were stuck at that offer because it was a vehicle that had been in an accident back in 2008. This is when I **** my pants. They handed over the Auto Check and sure enough it was true. Then then took me out to their body shop where they showed me on the vehicle that sure enough it had been COMPLETELY repainted due to an accident. This accident was not disclosed to us when we purchased the vehicle back in March of 2012.
Last month I paid the vehicle off to the tune of $21,988 obviously before knowing anything about this accident.
After I left the Jeep dealership I went straight to the VW dealership and found the GM. I told him that I just had one of the two vehicles that I purchased from the dealership appraised and it came back that it had been in a major accident. I told him that it was not disclosed to us when we bought the vehicle. He took me in his office and then went and grabbed the file from the sale. Sure enough, sale was made with no accident history whatsoever. He was actually very helpful and promised a resolution to this situation. He asked for me to give him until monday morning to get to the bottom of this and then we shook hands and I was on my way.
Here are the facts:
Car was just paid off for 21998
Blue book retail on it currently is 17500-18500
Trade in is 15500-16500 between edmunds, kbb and nada
Jeep offered me 14000
I have the car listed on auto trader for 16900
The VW Dealership is aware of all of the above numbers.
I would not have purchased this vehicle if I had known that it was in an accident and on a side note, we would never have bought the second one either as it came in off a trade as we were closing the deal on the 07.
So what should my expectations be from the dealership as far as making this right?
As I see it the dealer has 3 options:
1. Tell me to go pound sand and hope that I don't lawyer up
2. Buy the car back from me for a mutually agreed price that makes both of us happy
3. Offer a cash compensation for some amount that may or may not make up for the amount I am loosing on my trade in due to this accident
Any help or suggestions in this matter are much appreciated. Thanks.
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