Hi All.
I came back from dealer for my issues on pre-owned 2007 Touareg due to the coolant loss and steering wheel column issue.
First of all, for the coolant loss, VW did pressure test on coolant system but no pressure loss was identified. The concentration of coolant was a bit low so VW put a bit more of coolant to match the spec. Maybe the coolant was evaporating due to the low concentration so no problem on this.
Secondly, for the steering wheel column, They stated "Tested all functions 4 motions of movement working correctly".
OK. The reason why I brought my toareg in to service again was the height adjustment of steering wheel column was not fully raised not malfunctioning of movement.
I measured the movement of height and the result was only 3mm (!!) of moving up & down.
VW advised me that they contacted head office and got reply back that it is normal and all OK. DUH!
This issue brings me below:
1. Speedo cannot be seen properly,
2. Indicators cannot be seen properly,
3. MFD (including gear position) cannot be seen properly.
Now, VW advised me any more thing on my issue, I am writing formal complain email to VW Australia after giving them enough time (a week) to figure out but no proper outcome has made.
They advised me they have contacted head office but I have not been told how the issue was described.
I am so disappointed how VW dealer acted on my issue as they just tried to avoid their responsibility.
I believe that there should be some kind of RTA Spec that says the running speed must clearly be seen during driving but I have no idea where to start such as what standards to look at etc.
Can any one please give me any advice on how to submit the complain the VW Australia?
I am writing an email to VW Australia Email address but I need to gather all information such as safety info in speed checking during driving etc.
Thanks for your input!!
I came back from dealer for my issues on pre-owned 2007 Touareg due to the coolant loss and steering wheel column issue.
First of all, for the coolant loss, VW did pressure test on coolant system but no pressure loss was identified. The concentration of coolant was a bit low so VW put a bit more of coolant to match the spec. Maybe the coolant was evaporating due to the low concentration so no problem on this.
Secondly, for the steering wheel column, They stated "Tested all functions 4 motions of movement working correctly".
OK. The reason why I brought my toareg in to service again was the height adjustment of steering wheel column was not fully raised not malfunctioning of movement.
I measured the movement of height and the result was only 3mm (!!) of moving up & down.
VW advised me that they contacted head office and got reply back that it is normal and all OK. DUH!
This issue brings me below:
1. Speedo cannot be seen properly,
2. Indicators cannot be seen properly,
3. MFD (including gear position) cannot be seen properly.
Now, VW advised me any more thing on my issue, I am writing formal complain email to VW Australia after giving them enough time (a week) to figure out but no proper outcome has made.
They advised me they have contacted head office but I have not been told how the issue was described.
I am so disappointed how VW dealer acted on my issue as they just tried to avoid their responsibility.
I believe that there should be some kind of RTA Spec that says the running speed must clearly be seen during driving but I have no idea where to start such as what standards to look at etc.
Can any one please give me any advice on how to submit the complain the VW Australia?
I am writing an email to VW Australia Email address but I need to gather all information such as safety info in speed checking during driving etc.
Thanks for your input!!
