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Warranty Denial - Coolant Leak Oil Cooler, 2015 still under diesel gate warranty

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Discussion starter · #21 ·
DieselGator said:
This sounds like my issue too - the root cause is probably the oil cooler gaskets and/or oil cooler thermostat - well documented in some other posts and now youtube videos - as weather gets colder it's probably causing the gaskets to leak/shrink
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There are a number of things that could be leaking in that area such as the EGR valve.
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2013 3.0 TDI - Probable EGR Valve coolant leak

I had to add one quart of coolant to the reservoir this weekend. I was backing up out of garage, low coolant warning came on the display, and yes, sure enough, the reservoir was low. Just about at the minimum marked level. I could clearly see the sensor electrodes. This was the SECOND time...
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Discussion starter · #22 ·
SaVAGeSoot said:
I don't see anything in any of the warranty docs that would even hint that an oil cooler would be covered under the AEM... so anyone who's had it covered, got lucky.
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The wording in the warranty leads to a bit of the grey "any component which can reasonably be impacted by the effects of the emission modifications". Seems like every other bit of the oiling system and turbo system is covered. Curious if they know the oil cooler would be an issue and left it out.
 
#24 ·
Here's how I would proceed if I was in your boat......
Assuming that it is your OIL COOLER that's the issue, I would ask for a quote and what's included in a base engine LONG BLOCK..... based on what I see, it appears that the oil cooler is part of it... both on the list of the assembly, as well as visually in the system.


.... but realistically, it all comes down to who you're arguing with, and how much they know\understand.....
 
#25 ·
There is a break down of individually listed components that are covered but i can't lay my hands on it. If your fix was done in 2018 you're past the 4 years UNLESS your vehicle was a buyback. You mentioned 120k so the deal is....on the date of the fix which was more favorable to you...48/48 from that date or 10/120 from the in service date. That's your expiration...unless it was a buyback.

Unless I'm missing it, I don't see any mention of what year this vehicle is
 
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Discussion starter · #28 ·
Thanks everyone for the help. There were a few avenues I tried with the "any component which can reasonably be impacted by the effects of the emission modifications"
As it's part of the oiling & cooling system I went down the change in the engine thermal profile and coolant flow by the dieselgate fix till the engine warms up. It's part of the oiling system, turbo system (turbo's need oil cooling to prevent coking), and the coolant system all of which were affected by the change in engine performance parameters for the emissions fix.
 
#29 ·
SpeedHog said:
Thanks everyone for the help. There were a few avenues I tried with the "any component which can reasonably be impacted by the effects of the emission modifications"
As it's part of the oiling & cooling system I went down the change in the engine thermal profile and coolant flow by the dieselgate fix till the engine warms up. It's part of the oiling system, turbo system (turbo's need oil cooling to prevent coking), and the coolant system all of which were affected by the change in engine performance parameters for the emissions fix.
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Was your approach successful in getting the repairs covered under the extended emissions warranty?
 
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#31 ·
Did the dealer give you a list of the parts they recommended changing? If it included 059 121 737 AM, it is one very short hose away from the EGR cooler and you may wish to elevate discussion to the corporate level. It worked for our A6 TDI (took only 2 days), among other things it included coverage of the seals for the oil cooler and a water pump that was stated to be leaking -- see the other thread linked in post #21 above. The CPNB is very nearly the same engine as the CNRB in the Touareg so it might be worth a shot.
 
Discussion starter · #32 ·
Tom_B said:
Did the dealer give you a list of the parts they recommended changing? If it included 059 121 737 AM, it is one very short hose away from the EGR cooler and you may wish to elevate discussion to the corporate level. It worked for our A6 TDI (took only 2 days), among other things it included coverage of the seals for the oil cooler and a water pump that was stated to be leaking -- see the other thread linked in post #21 above. The CPNB is very nearly the same engine as the CNRB in the Touareg so it might be worth a shot.
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Here's the quote, there is a line item for that part. Thanks for the info. Will give it a try
Image
 
#35 ·
The way you guys interpret that line, you should be able to get ANYTHING covered.... as you can have a conflict about ANYTHING.....

Customer
I have a flat tire. It should be covered under EAM warranty.

VW
Nope

Customer
Yes

Conflict = True
:cool:
 
#36 ·
Below states the engine long block warranty shall cover the engine sub-assembly that consists of the assembled block, crankshaft, cylinder head, and valve train. In my case, it seems perfectly reasonable to apply when trying to get leaking timing covers covered. To me, the timing covers are part of the engine long block which is explicitly covered as shown below, and this "conflict" should be resolved favor of the customer i.e. me. Why would VW put that line in there otherwise? poor choice IMO. As mentioned I was unsuccessful and didn't care to take any further steps thru litigation after being denied.

Image
 
#37 ·
I'm not suggesting that your "issue" (timing cover leak) shouldn't have been covered, but I am puzzled that you are directing others to make use of something that you were clearly unsuccessful in doing yourself.

If you think that statement holds so much value, why did you give up?
 
#39 ·
SpeedHog said:
Here's the quote, there is a line item for that part. Thanks for the info. Will give it a try
Click to expand...

But........

SpeedHog said:
It is now a bit moot as the last response from the dealership was "it's leaking we just don't know where. It's not a bad leak just seeping". This is after they sent me a service order of $3500 to fix a leaking oil cooler. I asked did you take the manifold off, "no we did not." They have no clue where the leak is emanating from
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Couple of thoughts here.

1) There is no way they can deny warranty coverage for something they don't know what it is. They also can't accept warranty coverage for anything they don't know what it is. The key here is......they need to know what it is.

2) The parts quote they gave you is kind pointless right, because, again.....they don't know what the issue is. You are going to go fight to get this one thing covered and let's say you do, and they open it up and replace that part and it doesn't fix the problem.

As I see it you have a couple basic options. Decide you want this fixed no matter what, sign the dotted line to have them diagnosis the leak and find the actual cause. If it's covered by warranty they pay for it and fix it. If it's not covered by warranty you pay for the diag and fix it. Or decide you don't want to mess with it, dealer says it's a minor leak and just drive until it gets worse then deal with it.

I would make that choice first because in all reality you will be right back here again after you get the warranty coverage for the thing they don't know will fix it and then they find something not under warranty is the real issue after it's disassembled.
 
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#40 ·
The verbiage about deciding disputes in favor of the customer has to have lawyers ROTFL. Its legal pablum given VoAs efforts to deny coverage in cases where the language is quite specific. When customer service blew me off about my warranty start date based on "1st retail sale to a buyer who, in good faith, does not intend to resell it"...in other words a retail customer not a dealer/wholesaler, they said to seek "outside advice"...so I did.

I reached out to the law firm who sued them in the 1st place and 6 weeks later my warranty was 13 months longer. I've posted this before along with the contact info for one of their lawyers so I really don't understand the ongoing deliberations here.
 
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