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59 Posts
Bought my second Treg back in late February, decided to buy a certified '15 TDI LUX. Love the car, massive improvement from my 08 v6, still loved that car. Came from my '15 Lexus GS350 Fsport AWD, miss it every single day, sadly the car just wasn't big enough for work and fun. Lexus service spoiled the hell out of me I'm not going to deny that. From their valet service which brings you a loaner and takes your car to service, (no matter where you are) to free swag etc. Never once had an issue with service, beat out every other luxury brand I've owned too (BMW, Audi, Cadillac). Now we come to the time I have to bring the Treg into service, right about a month after I bought it. Needed AdBlue, a new windshield (every year here in CO), and a few other small things. Well glass guy brings the wrong glass, so I say I'll wait until the next visit. Guess what next visit rolls around about 2 weeks ago, guy brings the wrong glass. Glass guy comes back with the right one, keep in mind its been about a 5 days of my car being in service. After the new glass is installed apparently they were having issues programming/calibrating my assist systems. Turns out the glass man broke/bent the pins for the camera system. Gotta order a new system. Emich VW down in Denver lets me know they're 'fighting' with ABRA Glass to get them to pay for the repair, of course ABRA says they're not liable
. Well its been two weeks since the 1st when I brought it in and still my list of things to get done are not done (60k service, brakes, calibration, adblue, etc). Now don't get me wrong the dealership as a whole is a group of hardworking men and women, Fred Emich is an outstanding owner, when he sees you he'll always come up to you and speak with you. Great Guy. Sadly the assist system that is needed is back ordered so I must wait. I guess all in all its not the worst situation, just bothered by the lack customer service when it comes to these things (service manager is amazing! Todd Ellis). Did you buy certified? Was it worth the extra cost? In my mind I shouldn't have to pay 50 bucks every time I bring in a car that I paid extra for.
Side note: GAAAAHHD the Atlas is one of the worst cars VW has every made, (WAY) over priced, under powered, lane assist will jerk you the hell of the road, atrocious mpgs. I drove the SE $43,000 giant turd for 2 weeks and couldn't do it anymore after 4 tanks of gas as well (I'm a RE broker, I drive constantly). So sad that this is our Touareg replacement here in the US. Guess I'm moving so I can get the new V8 HA!
Side note: GAAAAHHD the Atlas is one of the worst cars VW has every made, (WAY) over priced, under powered, lane assist will jerk you the hell of the road, atrocious mpgs. I drove the SE $43,000 giant turd for 2 weeks and couldn't do it anymore after 4 tanks of gas as well (I'm a RE broker, I drive constantly). So sad that this is our Touareg replacement here in the US. Guess I'm moving so I can get the new V8 HA!