I've had one experience with Customer Service and it was a good one.
Tips for talking to customer service:
1: Stay calm and concise about your problem
2: Express to the customer service person that you understand the problem is not their fault.
3: Be Nice
4: Ask that you have your concerns forwarded to the Regional Representative that oversees the area in which you live.
5: Pleasantly ask for someone to call you back, then ask if you can get a "they'll call you by then.... " date.
I know this sounds kind of kiss-assy but it worked for me in a big way.
Good Luck!
ps: If you live in the Rocky Mountain Region of the country - I know who you need to get in touch with and their phone number.
Tips for talking to customer service:
1: Stay calm and concise about your problem
2: Express to the customer service person that you understand the problem is not their fault.
3: Be Nice
4: Ask that you have your concerns forwarded to the Regional Representative that oversees the area in which you live.
5: Pleasantly ask for someone to call you back, then ask if you can get a "they'll call you by then.... " date.
I know this sounds kind of kiss-assy but it worked for me in a big way.
Good Luck!
ps: If you live in the Rocky Mountain Region of the country - I know who you need to get in touch with and their phone number.
