I just had mine apart. see thread V10 Air Suspension in aus/nz section.
Takes about 1hr to get the shock out of the car, another 1/2hr to get the shock apart and you will need a couple of special tools to get the shock out of the air spring.
Also need metric sockets / spanners. took me about 1 1/2hrs to put each one back in. There's 11 bolts that need torqueing up, so takes a bit more time.
I went VW Shocks out of US, Jim Ellis. you can get complete shocks from China for 1/2 the price of a VW shock absorber ( no air spring) from the US.
My air spring was ok. If it's floating around, most likely will be the shock absorber, the air spring will either work or be broken.
use a lithium based grease for the o-rings, Vaseline wont stand up to the temperatures that shocks get to if they get busy.
Make sure you get new O-rings(2 x 70 x 4 and 2 x 96 x 4 from memory) and locknuts for the various bolts you have to undo.
imo, at 265k miles, I would be considering replacing both the shock and the air spring, be a pain to have to do it twice if the air spring goes bang.