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Hi would anyone have any advice on a 2011 Vw Touareg sat nav update thanks
There is a long thread that covers your question thoroughly and it appears you have posted there also
http://www.clubtouareg.com/forums/f45/rns850-v711-update-for-my2011-2013-a-100865-126.html#post1508106

If this is beyond your comfort zone technically then your alternative is to find a VW Dealer that is capable of verifying the version of software you have and if needed, doing the update.

Good Luck
 

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Discussion Starter #4
Vwbobny thankyou for your reply I brought my Touareg to a reg Vw workshop for the update at a price of £250 and when I got the car back the Bluetooth connection function had been erased
 

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Vwbobny thankyou for your reply I brought my Touareg to a reg Vw workshop for the update at a price of £250 and when I got the car back the Bluetooth connection function had been erased
Then take the vehicle back and complain vehemently
 

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Discussion Starter #6
Thanks Steve_L they still have the car and they have give me a courtesy car I have it two weeks now they acknowledge there was Bluetooth in the car when I left it in as the technician seen it but they are having trouble getting it back one of the service guys rang me yesterday saying they contacted VW uk tech and were told when the car was new it didn't come with Bluetooth tel connection it's very confusing as its build into the car with phone buttons on the steering wheel and the rns 850 unit with all contacts dialed and previous calls on the mdi and the rns850
 

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Joe have a look at post #6 T3 VAGcom tweaks - myTreg forums
This will explain how to activate bluetooth. I would also suggest you join mytreg due to your location.
 

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Discussion Starter #9
Hi I spoke to a VW Touareg specialist technician via Facebook and he tells me if my car had Bluetooth before it entered the VW workshop then i absolutely get it back with Bluetooth
 

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can you confirm it's the RNS850....or the RNS510?

RNS510:


RNS850:

 

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Hi steve_L it's the rns850
yup...I got (all of ) your PMs.

Not having had any personal expeirence in updating the firmware for the RNS850, my only suggestion is this:

Seeing that the blue-tooth module was working and existing when the vehicle went in 9for whatever problem/rectification), a feature that was provide din the ORIGINAL build spec of the car is now non-existent or not working.

Remedy? The service shop fixes it...or replaces the unit to ensure that you receive the vehicle back with the same equipment features that were OEM spec when you handed the vehicle to the service shop.

Simples.
 

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Discussion Starter #14
Thankyou Steve_L for your reply they said they will get back to me this week I will let you no what they say thanks again for your helpful interest its giving me some hope because one of the service guys rang me last week and said he doesn't think they can get it back and when I said I need it back his reply was what more do you want us to do he said his manager was back in on Monday and he does not think there's much more they can do he wasn't very nice about it he's been the only one as the rest were polite and helpful and were telling me not to worry they will sort it
 
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