Well I have a feel good story, thanks to this forum!!! I just bought a 2011 Touareg. Love it, except when I tried to pair my phone up it wouldn't work. My phone didn't see the car, the car was full of old bluetooth profiles. I tried to delete the old profiles and it came back saying it couldn't delete them. I downloaded the software update but just couldn't pull the trigger on modifying something on my new car with something I downloaded off the internet. So I went into the dealer, they tried a few things then had me leave it there so they could run diagnostics on it. They came back and said there was a faulty module 5F....just under $1000 to repair. Ouch. They also said that VW had no software update for my vehicle, despite the present version being 170. I thought if it needs to be replaced, I had nothing to lose by trying the update. The service guys agreed. I came home, did the update and...success! All the old profiles are gone and bluetooth works perfect, both with the phone and audio. I'm a happy man! Thanks to everyone here that made this possible!