Thanks for the heads up
TREGinginCO said:
THIS IS IN NO MEANS AN ENDORSEMENT FOR ANOTHER WEBSITE... BUT - if you really want to get VW's attention!!?!?!?!
I know VW's Product Development managers, Customer Service managers and "decision makers high up in the VW food chain" read
www.vwvortex.com all the time.
I found this out, because when I had my problem and was posting on that site as well... I got a phone call from my service manager who had received a phone call from VWoA asking him, to ask me, to stop posting on Vortex until my problem was solved.
So, they do watch and VW is apparently sensative to when people start letting the world know what kind of problems are out there.
Tips for making progress:
1: Be clear, concise with VW
2: Be nice (you have no idea how well this works)
3: Be direct - tell them your problem and that you are expecting a reasonable solution.
4: Let them know you are a member of several VW owner's forums on the Internet and that you talk with people all over the country - OFTEN!
You could get results quickly - lemme know what happens!
Best of Luck.
Thanks TreginginColorado,
Thanks fot your input and your concern.
I have the story posted on vwvortex too, so I hope VWOA has read .
I was nice till the techs cut the wiring harness and then wanted to pull the Treg apart and try and put it back together again.
First tow, it had a generator replaced, second tow to dealership, they just charged the barttery and said there was NO BATTERY DRAIN NOW and ot was NOW FIXED. I found out when I went to pick it up that the techs , OR SOMEBODY ELSE WHILE AT THE DEALEERSHIP, tore up several things . The motor panel was broken and missing , driver door speaker was blown out, one wheel has dent in it and the Nav unit had me ten miles from where I was on an interstate highway I was no where near.
So, after thinking about that experience and then them cutting the wiring harness, I just had enough. Not to mention it had been in the shop for almost a month, THIS TIME, waiting on parts. It was a nightmare and I could not believe what was happening !
Why this happened, I really do not know but I know it will all work out eventually, so I am being as patient as I know how to be . The Law is on my side.
My states Lemon Law is only 15 days . The Law also states that if the repair were to devalue the vehicle in any way, this would also qualify the vehicle for replacement/buyback.
The regional rep was not looking out for me at all and acted as though he could have cared less whether I got a lemon or not. I had spoken to another owner who had already dealt with him and was warned but I never though he would be as arrogant and rude and unconcerned as he was.
After investing over 50k in a vehicle and then having such a nightmare with electrical issues and then the techs cutting the wiring harness into two pieces and wanting to drop the front-end, take out the engine, replace the wiring harness, the engine and then the front-end. and then only HOPING it will be the real fix, makes one wonder who they are trying to fool. I was never told why the battery was draining only that it was fixed then all of a sudden the wirng harness was the problem, THIS TIME. Wonder why they CUT IT INTO TWO PIECES?? How does that fit into the equation?? This did not make any sense and IMHO The dervice advisor said they HAD TO CUT THE WIRING HARNESS TO GET THE STARTER TO DISENGAGE. I ain't no mechanic buit I Ain't NO FOOL EITHER!
The first attemt to fix the battery drain was a new generator, then a simple charge. This is when the battery cover had to be replaced because the tech trashed it as well as the motor surround panels were broken and nobody thought to telll me. I am glad I checked before I left the dealer for a tecs drive, other wise I would have had to pay for the panels replacement myself. I drove around the block to find the speaker blown out and the NAV system not funtioning correctly and took it right back.
ANyway, it has been inoperable and in storage since 1/15/04 when I had to tow it to storage and PAY FOR IT TOO!
AS much as I loved the Treg, this experience has really shaken my confidence in VWOA and its agents as well as the Touareg as a reliable vehicle. Its a real bummer too. SO much potential but so many issues to address. I have a chronic illness and need dependable transportation. I know there is no perfect vehicle and vehicle have problems but after three times and actually coming out of service with more problems than it went in with, you gotta call it what it is.
The service manager and assistant service manager and service advisor all agreed with me that this one needed to be replaced but the regional rep must have forced them to side with him because after they met, they changed their story and wanted to try and fix the vehicle by taking the main components apart and then reassembling with new wirng. SOmehow, I just cannot go for this. Thank GOD and the legislature for Lemon laws! Actually, no telling how many people had to suffer losses before there were lemon lawsa passed in all states.
Anyway, if anyone knows what or if VW HAS DONE ANYTHING TO ADDRESS THE ELECTRICAL ISSUES reported here, VWvortex or Edmunds or any other board, please let US know.
There are MANY more owners with this same issue. Some have already gotten replacements and some are in litigation and some are just freakin out thinking they lost 50k,.......... just like that!
I would love to hear from anyone who is in the know about whether VW has addressed these issues at the factory and what the REAL DEAL was or still is with the Tregs electrical system failure on so many Tregs reporting this problem.
Thanks abd Good Luck with your Treg!
elvic_thrust:
