Re: My Touareg Nightmare.......
My TOUAREG NIGHTMARE
I woke up to a dead battery on 12/17/03. Towed Treg to nearest dealer-100miles. Dealer said they could not find anything except a discharged battery and charged battery . Told me it was fixed. To make a long story shorter, I picked up Treg and Nav unit had me on I55 which was at least ten miles away. Took it right back.
On 1/09/04 I was called by the dealer and they said they had experienced another problem. After driving the car into the service area the starter would not disengage, so they cut the wires to the starter.
Now they say that this is the real problem . It seems they are just applying tape to whatever is next to fall apart with this particular built Treg.
They said they Called the VW Treg tech hotline and told me the problem NOW is a wiring harness that came from the factory mounted and clamped to tight and routed too close to the manifold and had been heated and chaffed into bare wire.
Whether this has anything to do with the original dead battery problem is still a mystery to me and from talking with the service manager, to him as well.
All I know is the dead battery issue has been addressed at least two times, to my knowledge, and maybe more in the service area , where I do not get to see everything that goes on, so I really do not know what all they have tried.
The service manager, assistant service manager and service advisor agreed that , in they're opinion, after the attempts to fix and the complex nature of the problem, VW should replace this one. This is my assertion as well.
UPDATE: After meeting with regional VWOA rep. , service manager, assistant service manager, and service advisor have changed their opinion and now want to try and fix the car. I have declined the offer and insist on replacement . Preferably buy back unless things change with my relationship with VWOA and its regional rep!
This is how it started: Dead Battery was problem.
1. First they replaced a generator,
2. simply charged the battery,
After each fix, VW service says it is fixed and bills VWOA for parts & labor & loaner car.
Now after the service tech cut wires to the starter, I get yet ANOTHER STORY . I do not trust the diagnosis and repair technique used so far and am distrustful after having speaker blown, battery cover trashed and motor panel surrounds broken while in getting the battery charged. I think anyone can see that the track record of this problem speaks for itself and is not in favor of VWOA or its representatives, in this
I have no confidence in what I am being told anymore. I don't know who told the service tech to cut the wires to the starter but I certainly did not and did not know it till they called me and told me. All I know now is that THE FIX NOW for the cut wiring harness that the service tech cut is to drop the frontend, take motor out, take wiring out, rewire, and then re-install motor.
I will not accept this after spending so much on a luxury SUV.
IMNO, it came from the factory UNMERCHANTABLE. PERIOD!
This vehicle has 7k miles on it and the severity of the problems it has , I consider it a lemon and will be forced to address in such manner.
If it were a minor problem, it would be different, but with all the disassembling and re assembling of critical electrical interface issues , which control everything on the vehicle, I would never feel safe or have any confidence in this vehicle again.
;I have a chronic illness and have to have reliable transportation and I do not have any confidence in this particular Treg .
I love Touaregs and I really am upset about this and have tried to and get VWOA to replace it as I found another Treg owner with the same identical problem and VWOA replaced the Treg in that case. I wish VWOA would replace and make it right.
This is MAJOR , Big time trouble and I have sold cars, have friends who have sold cars and own dealerships and none can say that any real MAJOR electrical problem is ever really fixed and haunts the owner for the life of the vehicle.
Mr Diaz, I know I am not any
o ne special, just a normal everyday
American who has been ripped off for a vehicle that cost over 51 THOUSANSD DOLLARS. I am not a rich person and I know this is an expensive car for someone who is not a wealthy but my dad dies in October and my mother bought this as a gift for me after his death because she wanted me to have a nice vehicle whilke I am able to enjot it. I have a chronic illness, (HCV) which I have had for three decades and have never owned a really nice vehicle before.
I do hope you will help . I found two other identical cases and VWOA replaced these but have denied me. I cannot tell you how angry and frustrated I am about this. I really loved this car until this happened, so its not anything other than a real electrical nightmare. If you would like, you can go to ohiovw.com/files/touaregfiles and download the electrical system on the ATouareg and see just how involved this problem could be and I fear will be until this vehicle is taken off the market or sent to Vw for a rebuild at the factory.
The download is several megs and some 50+ pages. Everything on this vehicle is controlled by the electrical system.
I will hope and pray something is done to get this resolved in the right way. VWOA regional rep has been rude and Customer service in AUburn Hills MI, will not return calls.
THese two twisted: :evil: are what I have experienced with the regional rep. He is a number one hole!!! I was warned, too! He was worse than I was warned from another ownere with this problem and had his replaced. : : Dealer service manager and asssistant manager sid it probably should have been replaced but rep waid no. How does a repl who does not know about the vehicle trump the service managers?? I got to dfrive it less than a lonth! HELP. This is just simpole criminla ripoff, in my iopinion. The took my money and I get a unmerchantible vehicle. VWOA will be dealt with! SHAME, SHAME,SHAME, VW!!!!!!
My TOUAREG NIGHTMARE
I woke up to a dead battery on 12/17/03. Towed Treg to nearest dealer-100miles. Dealer said they could not find anything except a discharged battery and charged battery . Told me it was fixed. To make a long story shorter, I picked up Treg and Nav unit had me on I55 which was at least ten miles away. Took it right back.
On 1/09/04 I was called by the dealer and they said they had experienced another problem. After driving the car into the service area the starter would not disengage, so they cut the wires to the starter.
Now they say that this is the real problem . It seems they are just applying tape to whatever is next to fall apart with this particular built Treg.
They said they Called the VW Treg tech hotline and told me the problem NOW is a wiring harness that came from the factory mounted and clamped to tight and routed too close to the manifold and had been heated and chaffed into bare wire.
Whether this has anything to do with the original dead battery problem is still a mystery to me and from talking with the service manager, to him as well.
All I know is the dead battery issue has been addressed at least two times, to my knowledge, and maybe more in the service area , where I do not get to see everything that goes on, so I really do not know what all they have tried.
The service manager, assistant service manager and service advisor agreed that , in they're opinion, after the attempts to fix and the complex nature of the problem, VW should replace this one. This is my assertion as well.
UPDATE: After meeting with regional VWOA rep. , service manager, assistant service manager, and service advisor have changed their opinion and now want to try and fix the car. I have declined the offer and insist on replacement . Preferably buy back unless things change with my relationship with VWOA and its regional rep!
This is how it started: Dead Battery was problem.
1. First they replaced a generator,
2. simply charged the battery,
After each fix, VW service says it is fixed and bills VWOA for parts & labor & loaner car.
Now after the service tech cut wires to the starter, I get yet ANOTHER STORY . I do not trust the diagnosis and repair technique used so far and am distrustful after having speaker blown, battery cover trashed and motor panel surrounds broken while in getting the battery charged. I think anyone can see that the track record of this problem speaks for itself and is not in favor of VWOA or its representatives, in this
I have no confidence in what I am being told anymore. I don't know who told the service tech to cut the wires to the starter but I certainly did not and did not know it till they called me and told me. All I know now is that THE FIX NOW for the cut wiring harness that the service tech cut is to drop the frontend, take motor out, take wiring out, rewire, and then re-install motor.
I will not accept this after spending so much on a luxury SUV.
IMNO, it came from the factory UNMERCHANTABLE. PERIOD!
This vehicle has 7k miles on it and the severity of the problems it has , I consider it a lemon and will be forced to address in such manner.
If it were a minor problem, it would be different, but with all the disassembling and re assembling of critical electrical interface issues , which control everything on the vehicle, I would never feel safe or have any confidence in this vehicle again.
;I have a chronic illness and have to have reliable transportation and I do not have any confidence in this particular Treg .
I love Touaregs and I really am upset about this and have tried to and get VWOA to replace it as I found another Treg owner with the same identical problem and VWOA replaced the Treg in that case. I wish VWOA would replace and make it right.
This is MAJOR , Big time trouble and I have sold cars, have friends who have sold cars and own dealerships and none can say that any real MAJOR electrical problem is ever really fixed and haunts the owner for the life of the vehicle.
Mr Diaz, I know I am not any
o ne special, just a normal everyday
American who has been ripped off for a vehicle that cost over 51 THOUSANSD DOLLARS. I am not a rich person and I know this is an expensive car for someone who is not a wealthy but my dad dies in October and my mother bought this as a gift for me after his death because she wanted me to have a nice vehicle whilke I am able to enjot it. I have a chronic illness, (HCV) which I have had for three decades and have never owned a really nice vehicle before.
I do hope you will help . I found two other identical cases and VWOA replaced these but have denied me. I cannot tell you how angry and frustrated I am about this. I really loved this car until this happened, so its not anything other than a real electrical nightmare. If you would like, you can go to ohiovw.com/files/touaregfiles and download the electrical system on the ATouareg and see just how involved this problem could be and I fear will be until this vehicle is taken off the market or sent to Vw for a rebuild at the factory.
The download is several megs and some 50+ pages. Everything on this vehicle is controlled by the electrical system.
I will hope and pray something is done to get this resolved in the right way. VWOA regional rep has been rude and Customer service in AUburn Hills MI, will not return calls.
THese two twisted: :evil: are what I have experienced with the regional rep. He is a number one hole!!! I was warned, too! He was worse than I was warned from another ownere with this problem and had his replaced. : : Dealer service manager and asssistant manager sid it probably should have been replaced but rep waid no. How does a repl who does not know about the vehicle trump the service managers?? I got to dfrive it less than a lonth! HELP. This is just simpole criminla ripoff, in my iopinion. The took my money and I get a unmerchantible vehicle. VWOA will be dealt with! SHAME, SHAME,SHAME, VW!!!!!!
elvic_thrust:
