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Re: My Touareg Nightmare.......

My TOUAREG NIGHTMARE
I woke up to a dead battery on 12/17/03. Towed Treg to nearest dealer-100miles. Dealer said they could not find anything except a discharged battery and charged battery . Told me it was fixed. To make a long story shorter, I picked up Treg and Nav unit had me on I55 which was at least ten miles away. Took it right back.
On 1/09/04 I was called by the dealer and they said they had experienced another problem. After driving the car into the service area the starter would not disengage, so they cut the wires to the starter.
Now they say that this is the real problem . It seems they are just applying tape to whatever is next to fall apart with this particular built Treg.
They said they Called the VW Treg tech hotline and told me the problem NOW is a wiring harness that came from the factory mounted and clamped to tight and routed too close to the manifold and had been heated and chaffed into bare wire.
Whether this has anything to do with the original dead battery problem is still a mystery to me and from talking with the service manager, to him as well.
All I know is the dead battery issue has been addressed at least two times, to my knowledge, and maybe more in the service area , where I do not get to see everything that goes on, so I really do not know what all they have tried.
The service manager, assistant service manager and service advisor agreed that , in they're opinion, after the attempts to fix and the complex nature of the problem, VW should replace this one. This is my assertion as well.
 UPDATE: After meeting with regional VWOA rep. , service manager, assistant service manager, and service advisor have changed their opinion and now want to try and fix the car. I have declined the offer and insist on replacement . Preferably buy back unless things change with my relationship with VWOA and its regional rep!
This is how it started: Dead Battery was problem.
1. First they replaced a generator,
2. simply charged the battery,
After each fix, VW service says it is fixed and bills VWOA for parts & labor & loaner car.
Now after the service tech cut wires to the starter, I get yet ANOTHER STORY . I do not trust the diagnosis and repair technique used so far and am distrustful after having speaker blown, battery cover trashed and motor panel surrounds broken while in getting the battery charged. I think anyone can see that the track record of this problem speaks for itself and is not in favor of VWOA or its representatives, in this
I have no confidence in what I am being told anymore. I don't know who told the service tech to cut the wires to the starter but I certainly did not and did not know it till they called me and told me. All I know now is that THE FIX NOW for the cut wiring harness that the service tech cut is to drop the frontend, take motor out, take wiring out, rewire, and then re-install motor.
 I will not accept this after spending so much on a luxury SUV.
IMNO, it came from the factory UNMERCHANTABLE. PERIOD!
This vehicle has 7k miles on it and the severity of the problems it has , I consider it a lemon and will be forced to address in such manner.
If it were a minor problem, it would be different, but with all the disassembling and re assembling of critical electrical interface issues , which control everything on the vehicle, I would never feel safe or have any confidence in this vehicle again.
;I have a chronic illness and have to have reliable transportation and I do not have any confidence in this particular Treg .
I love Touaregs and I really am upset about this and have tried to and get VWOA to replace it as I found another Treg owner with the same identical problem and VWOA replaced the Treg in that case. I wish VWOA would replace and make it right.
  This is MAJOR , Big time trouble and I have sold cars, have friends who have sold cars and own dealerships and none can say that any real MAJOR electrical problem is ever really fixed and haunts the owner for the life of the vehicle.
Mr Diaz, I know I am not any
o ne special, just a normal everyday
American who has been ripped off for a vehicle that cost over 51 THOUSANSD DOLLARS. I am not a rich person and I know this is an expensive car for someone who is not a wealthy but my dad dies in October and my mother bought this as a gift for me after his death because she wanted me to have a nice vehicle whilke I am able to enjot it. I have a chronic illness, (HCV) which I have had for three decades and have never owned a really nice vehicle before.
I do hope you will help . I found two other identical cases and VWOA replaced these but have denied me. I cannot tell you how angry and frustrated I am about this. I really loved this car until this happened, so its not anything other than a real electrical nightmare. If you would like, you can go to ohiovw.com/files/touaregfiles and download the electrical system on the ATouareg and see just how involved this problem could be and I fear will be until this vehicle is taken off the market or sent to Vw for a rebuild at the factory.
The download is several megs and some 50+ pages. Everything on this vehicle is controlled by the electrical system.
I will hope and pray something is done to get this resolved in the right way. VWOA regional rep has been rude and Customer service in AUburn Hills MI, will not return calls.

THese two twisted: :evil: are what I have experienced with the regional rep. He is a number one hole!!! I was warned, too! He was worse than I was warned from another ownere with this problem and had his replaced. : : Dealer service manager and asssistant manager sid it probably should have been replaced but rep waid no. How does a repl who does not know about the vehicle trump the service managers?? I got to dfrive it less than a lonth! HELP. This is just simpole criminla ripoff, in my iopinion. The took my money and I get a unmerchantible vehicle. VWOA will be dealt with! SHAME, SHAME,SHAME, VW!!!!!!
 

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TREGinCO had major problems, too.

He called his regional field representative and made a face-to-face appointment. Matters of this nature should be dealt with in person, as human nature typically allows for walls (arrogance, etc.) to break down when seeing another human in person.

I suggest you schedule a face-to-face with the regional rep.

Also, take your post here, throw it into a word processor (MS Word, etc), spell check it, then mail it Certified (or any method that requires a signature) to VWoA, the BBB (www.bbb.org), and your dealership.

Those are the first steps to getting issues like this resolved.

Hope that helps.

Keep us posted
 

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Discussion Starter · #3 ·
Regional rep reply

I tried to get the regional reps contact info from my dealer service dept and they would not give it out. Fortunately through another forum board, I found another owner in my area and emailed him and he sent his email address.
The Treg is still inoperable and has been since in was put in the shop on 12/17/04. I drove it three weeks .
The case is in litigation.
I will post when it is settled and let all know how it worked out.
I loved this vehivcle but it seems from all the posts on this and other boards that VW did not manufacture this model correctly . If they had , there would not be so many similar problems of such a serious nature that service techs cannot diagnose. There seem to be major glitches and VW dos not even know what they all are OR what to do about it , from all the posts I have read. In my case they did not seem to care either. Regional rep was rude and that is being real nice about it. I was warned by the owner who gave me his email address. The dealer would nto tell me how to contact him and I had to find out through another owner on another board. Too bad . Sorry way to do business, IMHO!
VW did not deliver what they advertised. Battery is not supposed to ever drain, according to the manual and design of electrical system. Wrong again VW! I wish this were not happening becasue I really liked the Treg, but with so many problems, I wonder if I will ever feel the same as I did at first. I hope I do but VW will have to step up to the plate and hit a homer with me, first.
I hope things change but am very scepticle at this point.
 

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2016 Touareg V6/Lux — 2006 Touareg V6 — 2013 Audi allroad
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THIS IS IN NO MEANS AN ENDORSEMENT FOR ANOTHER WEBSITE... BUT - if you really want to get VW's attention!!?!?!?!

I know VW's Product Development managers, Customer Service managers and "decision makers high up in the VW food chain" read www.vwvortex.com all the time.

I found this out, because when I had my problem and was posting on that site as well... I got a phone call from my service manager who had received a phone call from VWoA asking him, to ask me, to stop posting on Vortex until my problem was solved.

So, they do watch and VW is apparently sensative to when people start letting the world know what kind of problems are out there.

Tips for making progress:

1: Be clear, concise with VW
2: Be nice (you have no idea how well this works)
3: Be direct - tell them your problem and that you are expecting a reasonable solution.
4: Let them know you are a member of several VW owner's forums on the Internet and that you talk with people all over the country - OFTEN!


You could get results quickly - lemme know what happens!


Best of Luck.
 

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We're getting to that level, too. We are a fledgling site and hope to be contacting VWoA soon about any interest in them monitoring this site as well.

The goal of Club Touareg is to become the source for Touareg information - official or not.

:mrgreen:
 

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hey mike,

do you want to know how it ends when they are monitoring this site and you did a good job?
they end up giving you a link on their off. VW.com site....
 

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Discussion Starter · #7 ·
Thanks for the heads up

TREGinginCO said:
THIS IS IN NO MEANS AN ENDORSEMENT FOR ANOTHER WEBSITE... BUT - if you really want to get VW's attention!!?!?!?!

I know VW's Product Development managers, Customer Service managers and "decision makers high up in the VW food chain" read www.vwvortex.com all the time.

I found this out, because when I had my problem and was posting on that site as well... I got a phone call from my service manager who had received a phone call from VWoA asking him, to ask me, to stop posting on Vortex until my problem was solved.

So, they do watch and VW is apparently sensative to when people start letting the world know what kind of problems are out there.



Tips for making progress:

1: Be clear, concise with VW
2: Be nice (you have no idea how well this works)
3: Be direct - tell them your problem and that you are expecting a reasonable solution.
4: Let them know you are a member of several VW owner's forums on the Internet and that you talk with people all over the country - OFTEN!


You could get results quickly - lemme know what happens!


Best of Luck.

Thanks TreginginColorado,
Thanks fot your input and your concern.
I have the story posted on vwvortex too, so I hope VWOA has read .

I was nice till the techs cut the wiring harness and then wanted to pull the Treg apart and try and put it back together again.

First tow, it had a generator replaced, second tow to dealership, they just charged the barttery and said there was NO BATTERY DRAIN NOW and ot was NOW FIXED. I found out when I went to pick it up that the techs , OR SOMEBODY ELSE WHILE AT THE DEALEERSHIP, tore up several things . The motor panel was broken and missing , driver door speaker was blown out, one wheel has dent in it and the Nav unit had me ten miles from where I was on an interstate highway I was no where near.
So, after thinking about that experience and then them cutting the wiring harness, I just had enough. Not to mention it had been in the shop for almost a month, THIS TIME, waiting on parts. It was a nightmare and I could not believe what was happening !
Why this happened, I really do not know but I know it will all work out eventually, so I am being as patient as I know how to be . The Law is on my side.
My states Lemon Law is only 15 days . The Law also states that if the repair were to devalue the vehicle in any way, this would also qualify the vehicle for replacement/buyback.
The regional rep was not looking out for me at all and acted as though he could have cared less whether I got a lemon or not. I had spoken to another owner who had already dealt with him and was warned but I never though he would be as arrogant and rude and unconcerned as he was.
After investing over 50k in a vehicle and then having such a nightmare with electrical issues and then the techs cutting the wiring harness into two pieces and wanting to drop the front-end, take out the engine, replace the wiring harness, the engine and then the front-end. and then only HOPING it will be the real fix, makes one wonder who they are trying to fool. I was never told why the battery was draining only that it was fixed then all of a sudden the wirng harness was the problem, THIS TIME. Wonder why they CUT IT INTO TWO PIECES?? How does that fit into the equation?? This did not make any sense and IMHO The dervice advisor said they HAD TO CUT THE WIRING HARNESS TO GET THE STARTER TO DISENGAGE. I ain't no mechanic buit I Ain't NO FOOL EITHER!
The first attemt to fix the battery drain was a new generator, then a simple charge. This is when the battery cover had to be replaced because the tech trashed it as well as the motor surround panels were broken and nobody thought to telll me. I am glad I checked before I left the dealer for a tecs drive, other wise I would have had to pay for the panels replacement myself. I drove around the block to find the speaker blown out and the NAV system not funtioning correctly and took it right back.
ANyway, it has been inoperable and in storage since 1/15/04 when I had to tow it to storage and PAY FOR IT TOO!

AS much as I loved the Treg, this experience has really shaken my confidence in VWOA and its agents as well as the Touareg as a reliable vehicle. Its a real bummer too. SO much potential but so many issues to address. I have a chronic illness and need dependable transportation. I know there is no perfect vehicle and vehicle have problems but after three times and actually coming out of service with more problems than it went in with, you gotta call it what it is.

The service manager and assistant service manager and service advisor all agreed with me that this one needed to be replaced but the regional rep must have forced them to side with him because after they met, they changed their story and wanted to try and fix the vehicle by taking the main components apart and then reassembling with new wirng. SOmehow, I just cannot go for this. Thank GOD and the legislature for Lemon laws! Actually, no telling how many people had to suffer losses before there were lemon lawsa passed in all states.

Anyway, if anyone knows what or if VW HAS DONE ANYTHING TO ADDRESS THE ELECTRICAL ISSUES reported here, VWvortex or Edmunds or any other board, please let US know.
There are MANY more owners with this same issue. Some have already gotten replacements and some are in litigation and some are just freakin out thinking they lost 50k,.......... just like that!
I would love to hear from anyone who is in the know about whether VW has addressed these issues at the factory and what the REAL DEAL was or still is with the Tregs electrical system failure on so many Tregs reporting this problem.

Thanks abd Good Luck with your Treg!
 

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Discussion Starter · #9 ·
USA LEMON LAW

TOUAREG-HOLLAND said:
sorry, but my translation left me here. lemon law? is that protecting the buyer? can you change your t-reg for a different one?
In the USA, if a vehicle fails to perform after a specific number of attempts to repair or a certain number of days, it is declared a LEMON and the manufacturer HAS TO REPLACE OR BUYBACK THE VEHICLE.
Go to www.autopedia.com and look for LEMON LAW. Each State has similar but sometimes different rule that apply.
Yes, IF you have a bad car in the USA. the manufacturer has to buy it back OR replace it. Customers choice as to which one they prefer.
Hope this helps and I really hope you never get a lemon!
GOD Luck!!!
 

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Mike said:
We're getting to that level, too. We are a fledgling site and hope to be contacting VWoA soon about any interest in them monitoring this site as well.

The goal of Club Touareg is to become the source for Touareg information - official or not.

:mrgreen:

Wow... apparently, Club Touareg IS at that level. We have a few VWoA employees here monitoring the issues on the site. At this time, they wish to remain anonymous, which I definitely honor.

However, I am going to be contacting VWoA for an official response and, hopefully, an official VWoA authorization for their reps to post here.

:joy: :dance: :joy: :dance: :pelvic_thrust: :pelvic_thrust:
 

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Discussion Starter · #14 ·
azlinbackr said:
I am very happy to hear about the progress the site has made. The VQofA employees that are monitering this site will correct future problems addressed i am sure. Thanks Guys and VWofA hurry and get my power steering part from germany so I can have my Treg back :)

Trent
I couild go for that Trent. I got to drive mine three weeks and it is now in storage and inoperable becasue the tech cut the wiring harness into two pieces and then wanted me to bear his mistake and let the take it apart, which I would not allow. They messed it up they can replace it. Its not a toy. Its a 51kplus investment! Please VWOA, fdo the right thing and while I still like the Treg , replace it with one that comes from the factory right.. PDI means PERFECT DELIVERY INSPECTION
I hope I am not froced to seek punitive damages as well as a replacement/buyback but i have been without my Treg since 12/17/03 and am loosing patience!
:chainsaw: :evil:
 

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dead battery real solution ?
i'll apreciate very much if some one provide me info . regarding the real solution to the dead battery problem ,
so from the 6th month the battery begins to have drain problems , so the dealer just recharge the battery and re-program the system , so i already have same problem 3 times in last 2 months .
 

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My battery problem was recently repaired by replacing cable from battery to starter and electrical mains. It involved removing engine and transmission! My low voltage problem manifested itself in the alarm setting itself when I turned ignition off but had not exited vehicle. It never "Chirped" as it does when set manually.
Is it fixed????Not sure!
Original thread is here:
http://forums.clubtouareg.com/sutra17091.html#17091
 

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I have had several electrical problems. Dead Battery, compass flickers, tire pressure monitor not working. Guess what the dealer tells me today??? THere is a wire that goes from the alternator, to the jumper terminal, to the starter (on the other side of the engine). In the 2 feet of wire from the alt to the jumper terminal, there is a 1.5 volt drop which is supposedly causing the electrical malfunctions throughout the car. The fix is to replace the entire wire, which he says takes all day to complete; and to get to wire is at least ONE WEEK!!!!!! He says I can't have the car back until they fix this wire. Anyone heard of this one????
 

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:crazy: Oh yes jaybird, I too have had this problem explained to me on my T-reg. It was addressed and repaired last week and it only took them about 2 weeks!!! I have had so many electrical and alignment issues with my T-reg that it would take hours to explain them here. The VW dealer knows me personnally and they repair all problems without question. They automatically offer me a loaner on the spot EVERY TIME I go there (which seems to be every 4-6 weeks :anger: ). If it wasn't for their good customer service, I would have likely done something stupid by now out of anger :chainsaw: .

To keep it short, here's a brief list of repairs SO FAR:

New battery
Two (2) new sets of front tires
Several alignments
TPMS replaced, repaired, reprogramed...you name it
Right front headlight repaired and replaced TWICE
Passenger side interior door handle replaced
Folding exterior mirrors repaired
Flickering compass light repaired
NAV system repaired TWICE
Driver's side door painted due to scratches from dealership
Rear window latch cover replaced
One (1) rear 12V auxiliary outlet removed (one remains)
Trailer hitch module reprogramed
Climate control unit replaced
GPS antennae replaced/repaired
plus any other recalls on mentioned here!

The cost for these repairs now exceeds $15,000 (I lost track)! I am now seriously considering seeking legal help if these issues continue over the next few months. I informed VWOA of my intent, but VWOA has not addressed these issue to my satisfaction - they simply refer me back to my dealer for more repairs =; If the dealer (or VWOA) offered a T-reg loaner, it wouldn't be so bad. I just hope this car is still worth SOMETHING when I plan to sell it.

2004 V8 fully loaded - Purchased 09/2003 - love it (when it works!)
 
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