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'14 TDI Execline
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I would ensure that you contact the dealer and at the very least document all of this.
IF you end up with damage down the road as a result of their incompetence, you will end up paying a lot out of pocket to have your baby repaired.

Butchers everywhere!
Stay away from a dealer that can't even do an oil change properly.

I dunno WTF 81 stands for, but it's similar to the 8.1qt that a CNRB oil change should take.
 
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