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56 Posts
Brought my 2010 Touareg TDI (which I had bought new there) to them a year ago complaining of an exhaust leak. It is now in their shop for the 5th time for the same issue, which has gotten worse to the point that I almost can't drive it because of the fumes.
The Audi dealer where I took it for a second opinion found that VW had used JB Weld on previous repair attempts. I'm not mechanically saavy, but was led to believe by them that this was not a professional thing to do. Since then I've consulted with a few other mechanic acquaintances and have gotten the same feedback on the ethics of a dealer using JB Weld. The Audi mechanic thought the issue was a cracked cylinder head.
I involved VW customer advocate person, and after taking it back to Napleton as the advocate requested, she communicated with the dealer liaison, and bottom line is VW is willing to replace 2 cracked cylinder heads, but is asking me to split the cost. I feel they should take care of this for free since this issue was brought to their attention while still under warranty (I had purchased the 100k extended warranty from the dealer when I originally bought the Touareg.)
Does anyone on this board have contact info for someone higher up in VW who may be more perceptive as to the potential liability they may have who may overrule the lower level people who decided not to "make me whole"? I'd prefer not to involve an attorney, but am willing to do so if needs be.
The Audi dealer where I took it for a second opinion found that VW had used JB Weld on previous repair attempts. I'm not mechanically saavy, but was led to believe by them that this was not a professional thing to do. Since then I've consulted with a few other mechanic acquaintances and have gotten the same feedback on the ethics of a dealer using JB Weld. The Audi mechanic thought the issue was a cracked cylinder head.
I involved VW customer advocate person, and after taking it back to Napleton as the advocate requested, she communicated with the dealer liaison, and bottom line is VW is willing to replace 2 cracked cylinder heads, but is asking me to split the cost. I feel they should take care of this for free since this issue was brought to their attention while still under warranty (I had purchased the 100k extended warranty from the dealer when I originally bought the Touareg.)
Does anyone on this board have contact info for someone higher up in VW who may be more perceptive as to the potential liability they may have who may overrule the lower level people who decided not to "make me whole"? I'd prefer not to involve an attorney, but am willing to do so if needs be.