[markmck]

Just bought a used 2012 TReg. The infotainment system works great until I pair my Iphone 6. Once paired the infotainment system will intermittently shut down and then reboot. Run awhile then shuts down and then reboots. My software version is the 0319. Talked to the local VW dealer and they only answer was schedule an appointment to diagnose and by the way we charge a 110/hour. Seems like a software problem but before I spend 110/hour I would like some opinions and maybe a solution.
Thanks

 

[fincher]

Delete all previous phone pairings stored on the unit, then try again.

There is an update to the RNS850 that you can download here but that would be a second step that may not solve your issue.

 

[Oregon TDI]

I would try the 711 software update anyway (or whatever the number is). Not the Euro firmware update.

 

[markmck]

Thanks, I did purge all previous pairings but that did not help I will look into the 711 update. Is the 711 update available to individuals or do I need to take it to VW service?

 

[fincher]

It is available here. Very big thread. Be sure to follow the instructions. Good luck!