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Hello , I purchased a 2017 Touareg in may of 2017 with 8300 miles on it . Last Wednesday 8/29/2018 my wife pulls Touareg out of garage and drives to work 3 miles away. When she pulls into shopping center entrance the Touareg loses power and there a big noise from within. I have it towed to bill Jacobs Volkswagen in Naperville. On Friday I called to see what the problem is. I’m told by a lady in the service department that the service technician looked at it and is telling the service advisor what the findings are. No call for several hours so I call in afternoon and my service advisor John Morrisey says it hasn’t been looked at . He then calls me roughly an hour or so later and tells me hea has bad news . John says the engine is hydolocked and my Touareg that has 13395 miles isn’t covered under warranty. How does a Touareg that’s driven 3 miles on blacktop paved roads,light rain get Hydrolocked . I’m questioning this as would anyone with a brain would. Facts light rain ,pavement,no standing water hydolocked engine ...doesn’t add up . Had a 2008 tourerg for 9 years absolutely beautiful car so l purchased the 2017 . Any feedback would be appreciated Jeff 773 206-2332
 

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Been researching the issue but every Volkswagen person says no warranty or recall. Rain is an exterior thing and I’ll have to repair the 14000 engine.
 

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No dice with Volkswagen people on phone with corporate lady and she asked me how often my Touareg gets hydolocked. Clearly she doesn’t know what that is . Volkswagen isn’t stepping up to plate . Sad .
 

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Nope. VW is pretending that this is not an issue. We know that this is happening and that it is an issue.

We have watched VW do this before. File the NHTSA complaint anyway. This is already a recall issue in China. Eventually it will be a recall here if enough complaints get filed.

Most people are filing this under their comprehensive insurance. It is a shame to see VW collect nearly $15K from insurance to repair a problem that appears to be VW's responsibility.
 

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No dice with Volkswagen people on phone with corporate lady and she asked me how often my Touareg gets hydolocked. Clearly she doesn’t know what that is . Volkswagen isn’t stepping up to plate . Sad .
You need to keep pestering them... send a letter/ email to vw "executive team" & when doing so, copy your dealers service manager, general manager etc. Try to go through the dealer first if possible but if they are of no assistance at all just send the letter.

I had to do this for another problem on another car, that definitely shouldn't have been warranty but was a big problem with the car that was not seen on any other vw car we have owned or seen on the road. They ended up providing significant assistance with the fix.

Additionally, after reading your thread/ the master thread I checked my airbox (2016 TDI) and filter had been wet at some point. Took to dealer to document concern & they replaced air filter.

I will be filing a NTHSA complaint here soon.
 

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other than just saying the engine was hydro-locked, did they say if anything was bent or broken?

I am aware that water does not compress. If nothing is bent or broken, can spark plugs be removed on the cylinders that have water in them to have the water dried up/ejected like I've seen at some point in my life. I know it was on an older car/engine so I'm not sure if the same applies to modern engines.

Did the dealer supply an actual damage report with the identified damage?

Did they check the air box for a wet filter? If so, what was their thought? how many modern cars hydro lock their engines with zero modifications and on paved surfaces (that aren't flooded)?

Did you check the air box for a clogged drain after the dealer diagnosis? [will a drill fix this issue?]

for a vehicle capable of fording rivers, this really seems like a WTF moment that no one thought of.

Sorry to hear about your situation, but in all actuality, how hard would it be for VW to issue an air box recall notice to fix the offending part?

could you imagine people driving down the hwy, in the rain, and their engine hydrolock while the car is traveling at hwy speeds...not good

I feel you pain. best wishes.
 

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The car is mostly new (2017 with 8300 miles on it). This is a case where a good lawyer will sort it out quick. If the car was older, or higher mileage, then not so much.

Did VW really ask how often does your car get hydrolocked? Well VW, it does it about every 2,000 miles so this will be the 4th engine I have had put in, at 8,300 miles.

Geez VW. Really?
 

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Do I assume this is a gasser? Not that it makes any difference,but there have been many issues with the TDI and water in the air box. Totally UNACCEPTABLE,period. Read up on this forum for more info. Modern cars just don't hydrolock. I have a "new" 2016 that sat out side for close to 2 yrs exposed to rain and snow before being released for sale and has no issue with water. Nothing about this makes any sense including VW doing nothing about the issue.
 
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