Hybrid owners
1 - 18 of 18 Posts
Dealer knows NOTHING about working on it. Called VW of America to find a hybrid "specialist" facility..... "any VW dealer is an authorized hybrid service center"..
ME: "they've had it for 9 days, 2 seperate times, they can't even diagnose the problem, much less fix it. They've TOLD ME they've never seen one and have no clue"
VWoA repsponse: " any VW dealer is an authorized hybrid service center"
ME: "I just told you they told me they have no clue what to do with it"
VWoA response: "any VW dealer is an authorized hybrid service center, would you like me to connect you with another?"
...................................................................................................................
What a pos experience................................................................
Do they do anything well?
Paid 37.5 for this dump. Same week paid $8400 for a (like new, like the touareg) 08 PT CRuiser for work delivery vehicle. IT is really nice!! And it RUNS!!
ME: "they've had it for 9 days, 2 seperate times, they can't even diagnose the problem, much less fix it. They've TOLD ME they've never seen one and have no clue"
VWoA repsponse: " any VW dealer is an authorized hybrid service center"
ME: "I just told you they told me they have no clue what to do with it"
VWoA response: "any VW dealer is an authorized hybrid service center, would you like me to connect you with another?"
...................................................................................................................
What a pos experience................................................................
Do they do anything well?
Paid 37.5 for this dump. Same week paid $8400 for a (like new, like the touareg) 08 PT CRuiser for work delivery vehicle. IT is really nice!! And it RUNS!!
Find another dealer, make some calls to other dealers and ask to speak with the service manager. Where are you located? You do know you bought a rare breed of Touareg? I would assume you did some research before buying the car. What is the problem with it? Give it a chance, you've only had it for less than 3 weeks. If you find a better dealer with some experience you should be fine. Again what is the issue? You might find we can be of some help. Calling it a POS isn't going to help your cause much. Complicated car (yours is the most complicated of them all).
Next closest dealer is 120 miles away, either of 3 directions.
Fort Wayne, IN - Vorderman is our VW dealer.
Yes I know that it's rare. But it's a freaking Audi 3.0l motor, not a Lada.....
Gas motor is misfiring on 4 cyl. Electric motor doesn't work at all.
Vorderman says bad gas (on advise of factory) (car sat on lot in Lafayette for 6 months) and drained and filled. Nope. Two visits, 9 days there. No other diagnostic info..........................
Last visit result "drain it again, take fuel tank out and clean, replace, refill" oh and "warranty doens't cover this".
Oh, they did find out the car has already had coils and plugs and wires changed before I bought it.
At 19k miles.
Thus the POS of attitude.
Sorry, I know the anger is counterproductive here but I'm just pissed.
This was twice as much as I'd ever spent on a car and I got ONE good day before it crashed.
I chose this car after much thought and trepidation. Knowing VW's (and german cars in general) have had SUCH problems in the past 10 years as they've gone so far overboard with electronics. But I needed the federal 179 tax break (6,000lb GVWR vehicles) and other than pickups and commecial utility vans it's pretty much a very few 4x4 SUV's with 3 row seats. Which I don't need. The VW is the smallest vehicle that qualifies, looks good, is loaded with features and has a decent warranty. And I loved previous (80's) GTI and GLI's.
The Audi motor is a well respected bit and worth seeking on top of the hybrids price difference dropping to very little over the other models on the used car market. Add in that they come loaded and it was SO much easier to shop year/mileage/location without having to factor in all the different option packages and choices.
Honestly, I'd be fine if they disabled the Emotor and I just had the Audi engine, but I'm sure it's not that simple and I'm sure as hell not letting them off the hook given what I paid and that they don't want to cover getting it running under either the original factory warranty (till next mo) or the 2 year extended Certified Used Car warranty.
Worth pretty much the paper they're written on apparently.
no, no reason to be bitter here.
Fort Wayne, IN - Vorderman is our VW dealer.
Yes I know that it's rare. But it's a freaking Audi 3.0l motor, not a Lada.....
Gas motor is misfiring on 4 cyl. Electric motor doesn't work at all.
Vorderman says bad gas (on advise of factory) (car sat on lot in Lafayette for 6 months) and drained and filled. Nope. Two visits, 9 days there. No other diagnostic info..........................
Last visit result "drain it again, take fuel tank out and clean, replace, refill" oh and "warranty doens't cover this".
Oh, they did find out the car has already had coils and plugs and wires changed before I bought it.
At 19k miles.
Thus the POS of attitude.
Sorry, I know the anger is counterproductive here but I'm just pissed.
This was twice as much as I'd ever spent on a car and I got ONE good day before it crashed.
I chose this car after much thought and trepidation. Knowing VW's (and german cars in general) have had SUCH problems in the past 10 years as they've gone so far overboard with electronics. But I needed the federal 179 tax break (6,000lb GVWR vehicles) and other than pickups and commecial utility vans it's pretty much a very few 4x4 SUV's with 3 row seats. Which I don't need. The VW is the smallest vehicle that qualifies, looks good, is loaded with features and has a decent warranty. And I loved previous (80's) GTI and GLI's.
The Audi motor is a well respected bit and worth seeking on top of the hybrids price difference dropping to very little over the other models on the used car market. Add in that they come loaded and it was SO much easier to shop year/mileage/location without having to factor in all the different option packages and choices.
Honestly, I'd be fine if they disabled the Emotor and I just had the Audi engine, but I'm sure it's not that simple and I'm sure as hell not letting them off the hook given what I paid and that they don't want to cover getting it running under either the original factory warranty (till next mo) or the 2 year extended Certified Used Car warranty.
Worth pretty much the paper they're written on apparently.
no, no reason to be bitter here.
Relying on forums and other owners is what I do mostly. To find out there is ZERO discussion anywhere (to this point) is very demoralizing..
If dealers haven't been trained, there aren't others close and there's no user base to draw experience from, what hope is there?
On monday I'm taking it back to Lafayette (2.25 hr drive) to let selling dealer try (Mike Rieser). But they also told me when I bought it that it was the first one THEY had seen and they'd had no training on working on them. (2 out of 2 so far...despite VWoA repeating THREE Times (only answer they know?) ALL VW dealers are yadda yadda yadda...........................).
They are giving me a loaner to get home and by the time I get the Touareg home, I'll have 9 hrs driving (and gas) in getting the car LOOKED AT................ maybe 1 motor fixed? (please)......
One of the reasons I settled on the VW was the local dealer..................
If dealers haven't been trained, there aren't others close and there's no user base to draw experience from, what hope is there?
On monday I'm taking it back to Lafayette (2.25 hr drive) to let selling dealer try (Mike Rieser). But they also told me when I bought it that it was the first one THEY had seen and they'd had no training on working on them. (2 out of 2 so far...despite VWoA repeating THREE Times (only answer they know?) ALL VW dealers are yadda yadda yadda...........................).
They are giving me a loaner to get home and by the time I get the Touareg home, I'll have 9 hrs driving (and gas) in getting the car LOOKED AT................ maybe 1 motor fixed? (please)......
One of the reasons I settled on the VW was the local dealer..................
Joined
·
20,430 Posts
When the Hybrids were first launched no one was allowed to work on them without first undertaking several days of training due to the possibility of getting electrocuted if they didn't know what they were doing.
So you are entitled to expect VWoA to know who has been trained and which workshop has correctly trained staff to work on your car.
You're also entitled to call it a piece of ****e when it doesn't work as it should! I would!!
So you are entitled to expect VWoA to know who has been trained and which workshop has correctly trained staff to work on your car.
You're also entitled to call it a piece of ****e when it doesn't work as it should! I would!!
Have you tried Tom Wood in Indianapolis? I'm not necessarily advocating because I've had my own struggles with them but they are the biggest VW dealer in the area thus probably your best bet. If they struggle then maybe push them to leverage off Tom Wood Porsche down the street. You'd hope they'd have someone trained on the Cayenne Hybrid which is the same powertrain. Good luck!
Joined
·
481 Posts
There is a very long Hybrid thread on this forum. It's tough to get through, but it's here...
Hybrid only
http://www.clubtouareg.com/forums/showthread.php?t=79221
If you search for Hybrid on the forums then you will find quite a bit. But most has to do with usage and other issues. As you mentioned, the actual ICE is a very common and reliable Audi engine and I don't think many of us have had too many issues with it. You could also search some Audi forums or if you have a local Audi dealer, I'm sure they would look at it for you. They have the Q5 hybrid so they should have techs that are certified. The Q5 uses the 2.0t but they should be able to figure it out. Or better yet, if there's a Porsche dealer near by, the first gen Cayenne has the same drivetrain as the Touareg. But if your issue is with the 3.0 ICE, they haven't seen it much either. Best bet is Audi.
Either way, good luck. I know it's hard. I have a VW dealership 3 miles from my house, but they are incompetent. I found one that I'm very happy with (VW Gallery in Norwood, MA to give them a little plug) and I have to go well out of my way to get there.
-Kevin
Hybrid only
http://www.clubtouareg.com/forums/showthread.php?t=79221
If you search for Hybrid on the forums then you will find quite a bit. But most has to do with usage and other issues. As you mentioned, the actual ICE is a very common and reliable Audi engine and I don't think many of us have had too many issues with it. You could also search some Audi forums or if you have a local Audi dealer, I'm sure they would look at it for you. They have the Q5 hybrid so they should have techs that are certified. The Q5 uses the 2.0t but they should be able to figure it out. Or better yet, if there's a Porsche dealer near by, the first gen Cayenne has the same drivetrain as the Touareg. But if your issue is with the 3.0 ICE, they haven't seen it much either. Best bet is Audi.
Either way, good luck. I know it's hard. I have a VW dealership 3 miles from my house, but they are incompetent. I found one that I'm very happy with (VW Gallery in Norwood, MA to give them a little plug) and I have to go well out of my way to get there.
-Kevin
Joined
·
1,199 Posts
Here is my two cents: When a dealer takes in a used car they typically detail it. Professional detail always starts with a heated power spray down of jams and tight places. Professionals always spray out the engine bay as well...mostly for dust knock down followed by dressing...but know what they are doing. Crappy dealers don't, they get water in the engine where it shouldn't go and a few days after buying a car you can have a bad coil pack or sensor. I did professional detail through high school, we would get an oops maybe 1 out of 20 cars. BUT this was years ago before coil packs and we just blew out the distributors with dried air until things got to working. Now days a good dealer should simply avoid cleaning the engine...too much electronics under there.
My point is just because the coil packs were replaced doesn't mean they shouldn't be looked at.
Why wouldn't the electric motor work? Who knows this one, but perhaps when there is a misfire it won't engage? Just speculation.
My point is just because the coil packs were replaced doesn't mean they shouldn't be looked at.
Why wouldn't the electric motor work? Who knows this one, but perhaps when there is a misfire it won't engage? Just speculation.
Joined
·
10,219 Posts
So are you angry at the dealer? forum members for not talking about hybrids? Or VW. Or are you just plain Angry?
How about starting a thread that isn't volcanic in tone and let ppl know what what issues you're facing. You may get responses. A good step 1 is buy yourself a vcds since that's diagnostic step 1
Look at rennlist forum as the cayenne hybrid runs an identical power train.
How about starting a thread that isn't volcanic in tone and let ppl know what what issues you're facing. You may get responses. A good step 1 is buy yourself a vcds since that's diagnostic step 1
Look at rennlist forum as the cayenne hybrid runs an identical power train.
Joined
·
10,219 Posts
I agree re coil packs. VW/Audi coil pack are notorious for failing. The aforementioned vcds would help you identify if this is e case within a minute or so.
Vcds will also likely give you error codes around the electric motor issues
Thanks guys. I've settled down and on to damage control. The car came home today running well, another coil pack. And they say, yes, the ice motor misfire puts E system into safeguard (no use) mode.
We do have a Porsche/Audi dealer (he is multi-lines) that is generally well respected, but don't know about the P/A home specifically. That will be my first investigation and would be fabulous if they know what they are doing and are straight shooters. And expensive as hell. LOL
I don't know if I mentioned it at the beginning but my anger was made much worse by the fact that the car was struck and damaged by either the tow company or car dealer while it was in their hands for 5 days the first time. Left front quarter 2 dings, $1,000.
Anyway, time chills. And it's an awfully pretty car. When it runs..........
We do have a Porsche/Audi dealer (he is multi-lines) that is generally well respected, but don't know about the P/A home specifically. That will be my first investigation and would be fabulous if they know what they are doing and are straight shooters. And expensive as hell. LOL
I don't know if I mentioned it at the beginning but my anger was made much worse by the fact that the car was struck and damaged by either the tow company or car dealer while it was in their hands for 5 days the first time. Left front quarter 2 dings, $1,000.
Anyway, time chills. And it's an awfully pretty car. When it runs..........
I was really enjoying the car. I love the sailing mode through downtown and when I lift for approaching traffic slows. And when you romp it goes. Wish I could figure out how to launch with both modes. Anyone know where it is in the manual? Looked for the key words I could think off.
They (VW) have 1 more attempt to fix it according to our state lemon law. I'd contact them to find out if they want to recommend someone for their final shot - but they've already said they're all the same so may just take it local and get it over with.
Final straw: Tonight I tried to change the battery in the key fob. After giving up on the manual I went to my fall back of youtube videos only to find that the little release for the chrome side doesn't release. On either.
F this noise....................
They (VW) have 1 more attempt to fix it according to our state lemon law. I'd contact them to find out if they want to recommend someone for their final shot - but they've already said they're all the same so may just take it local and get it over with.
Final straw: Tonight I tried to change the battery in the key fob. After giving up on the manual I went to my fall back of youtube videos only to find that the little release for the chrome side doesn't release. On either.
F this noise....................
Joined
·
481 Posts
There is no special method to launch with both ICE and electric motors. But if the battery is charged enough and you pin the accelerator you get the 'Go Baby Go' mode. Watch the 'Car' screen on the Nav and you will see both blue and orange mix together on the wheels.
-Kevin
-Kevin
Joined
·
481 Posts
Oh yes! :twisted:
1 - 18 of 18 Posts
Join the discussion
