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Hi Jin,

Agree with Ewie, my range of travel is around the 30mm but need to measure if exact range of movement is required, agree also that your position is at the very bottom range of travel.
There is a reason for this and a fix must be available.

Can you explain where the issue with VW comes into the picture other than the dealer telling you VW agrees the range of movement is normal?

Your 07 cannot be under new car warranty so as far as paying for remedial work VW is eliminated as responsible under a manufacturers warranty.
Is your 07 under a dealer used car warranty as you purchased your vehicle recently from a dealer, again if so I fail to see VW's involvement here.

Unfortunately not knowing the actual circumstances as to why you blame VW as the manufacturer for this problem I cannot see you writing to VW will give you any satisfaction for fixing your problem.

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