Did you just get a new key? I got a new key for my Touareg after the key was stolen. They key worked fine, but for some reason I could not take out the key out of the ignition. I went to the VW Dealership that I got the key from, they were able to remove it. They also ordered new keys, which works great now - All free of charge.My key is stuck on the ignition and I cannot turn the engine off little alone take the key out. This never happened before.