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I had called VWoA about this few weeks ago. Spoke with a supervisor. The material is a design defect, and they should be offering some kind of assistance on this. Even for cars out of warranty. They refused to even sell the switches at cost... Or at ANY discount, for that matter. To me, that's ridiculous. I'd be surprised if they didn't try to recoup from the company responsible for the soft touch coating. Yet they refuse to reduce their profit on replacement switches.
 
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