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I am considering purchasing a gas 2016 Touareg. Currently I have a BMW. My dealer is extremely good to deal with. I have zero problems having even small issues covered under warranty after three years of ownership (a minor squeak etc). In addition, they always provide me with a loaner, or a bmw from enterprise rental. Can the same be said for Calgary VW dealers regarding the level of service for warranty claims? When you take your Touareg in for warranty work, does your dealer always provide a similar type vehicle as a loaner or rental?

Thank you for any feedback.
 

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This may not help but the dealer I deal with have me a loaner for a few days. I was getting the hood latch replaced and the parts are back ordered.

I'm not sure that I'm not in warranty and they want to keep the business.


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