I upgraded from a 2005 Touareg to a 2016. Familiar feel with some nice features. Overall, I am impressed and I still think it's a beautiful beast on the road. A couple of things that really bug me, though. First, the GPS is just about useless so much so that I use my phone instead. The voice recognition is really iffy as well. Now here is my biggest gripe. I was told by the salesman (yea never believe a salesman) that the rear hatch is supposed to open when one puts a foot under the back bumper. This works about 1 time out of 10 and sometimes takes over a minute for the thing to trip. By the way, I have a rod in one of my legs so gymnastic activities are not my forte. I took the car in for service and was told that if there is a tow hitch the function is disabled. They then told me that I shouldn't have installed an after-market hitch. Huh? I bought the car new with a factory hitch, duh. VW corporate is trying to tell me that even though I paid for this function that they don't guarantee that it will work, duh. In fact they admit that it doesn't work?!? Has anyone else gone through this merry-go-round?