2015 Hybrid -Gear Shifts Hard

Hey everyone, I'd appreciate any input you can provide if you happen to know if I have a problem or not.

I feel as if the electronic parking brake doesn't work as strongly because when engaged, and I go to shift from Park to Reverse or Drive, you feel the gear shifting underneath the truck pretty hard. It's as if you were on a huge incline and didn't engage the electronic parking brake and went to shift out of park.

Is this normal? I'm a huge user of the parking brakes even on the most straight roads and even then I still feel the rough gear switch from time to time. Today I came to a stop, quickly changed to reverse, and it clanged rather than a smooth switch.

Thoughts? Or is all this normal? Never owned an SUV before and just bought this a week ago. Thanks in advance!


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