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They used to just pull straight out (in my 2008 ). But I just went out to the garage and tried the same thing on my 2014 and it's not that way. So I have no idea..... Curious too now.
 

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I have a 2014 too. It's an absolute pain to do until you figure it out. I keep an extra paint can opener in the Touareg because I find that the upward curve works easiest to access the button. It's the only thing I've found that pretty much consistently works. A 2nd person is helpful but not required. I can post pictures tomorrow if you still haven't gotten it.
 

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Okay--- I kind of feel posting pictures is a service because it took me an embarrassing amount of time to figure it out.

Again, use a paint can opener. It works really, really well. The curved side of the paint can opener goes face up so that the curve points to the headliner. You push the button under the edge in with the paint can opener, then push the button on the side of the headrest and pop it out. Again, it helps to have 2 people but it's not required. If you're doing it right, you don't have to pull very hard.

The biggest issue I found is that the manual is flat out wrong on how to do it. The theory is correct, but the image showing where to put the flat object is incorrect. So, if you're sitting in the back seat behind the headrest you want to remove, the button is always on the OUTER right side. The same is true for the backseat buttons.

Standard Home Depot Paint Can Opener:


Incorrect image in manual with red overlay showing where the correct location is.



Showing how it works.

 

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Okay--- I kind of feel posting pictures is a service because it took me an embarrassing amount of time to figure it out.

Again, use a paint can opener. It works really, really well. The curved side of the paint can opener goes face up so that the curve points to the headliner. You push the button under the edge in with the paint can opener, then push the button on the side of the headrest and pop it out. Again, it helps to have 2 people but it's not required. If you're doing it right, you don't have to pull very hard.

The biggest issue I found is that the manual is flat out wrong on how to do it. The theory is correct, but the image showing where to put the flat object is incorrect. So, if you're sitting in the back seat behind the headrest you want to remove, the button is always on the OUTER right side. The same is true for the backseat buttons.

Standard Home Depot Paint Can Opener:


Incorrect image in manual with red overlay showing where the correct location is.



Showing how it works.

The only image is the can opener, your dropbox account is no longer valid.

I'm trying to do this on my 14 that have the 4 way adjustable headrests.

They may be different than the standard one..??
 

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For the rear headrest you have to use a credit card or something of the like to slide under the slide that does not have the push button release. The are some trigger pins that are not visible. I think maybe its the same for the front headrest.
 

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So for the front headrests there similar to the older models in that you have to squeeze them to lift the headrests out. But VW decided to put these fancy little covers over the top.

So for me at least popping the covers up was the easiest way to do this, and then squeeze as normal and lift as normal...
 
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