I had the same problem. Fixed by updating the firmware. Followed instructions in below link:
https://paulroberts69.wordpress.com/2015/10/01/upgrading-firmware-and-maps-on-vw-rns-510-satnav/
Had to try couple of different firmwares before found one that worked.
https://paulroberts69.wordpress.com/2015/10/01/upgrading-firmware-and-maps-on-vw-rns-510-satnav/
Had to try couple of different firmwares before found one that worked.