Touareg: 2015 V6 TDI
Join Date: Apr 2015
Location: Haddam, CT
Second Vehicle: Other
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Still frustrated/aggrivated with fix
So our Touareg was in last Friday for a DEF/Ad-Blu heater replacement (warranty/recall) and they videoed the tach while testing the new higher rpms. Their report stated they were reaching out to VW of America to have a QTM (Quality Technical Manager) view. After nothing back in a couple days, I called and opened a complaint case w/VW of America. I explained that this was likely due to the software fix, as the language on VW's website says that slight rpm changes may be observed when shifting. My engine used to shift between all gears 1,800-2,000, now at a minimum is 2,500rpms when cold, sometimes higher.
Today they responded in writing that "...there are no further repairs to be done at this time" and that the shifting when cold is now the new normal. Basically it's okay to rev your motor when ice cold. I don't care what generation diesel or gas engine, you don't do your engine any good by doing that. My day job is a GM of a large (100+) fleet of late model heavy trucks.
I've also done the homework to find three potential appellate bodies/agencies - the plaintiff counsel (lots of activity on the Audi forum about using them), the independent review supervisor appointed by the judge, and a claims review committee appointed by the judge. I intend to file official complaints based upon the fact that in the approved judgement, VW agreed that any fix would not affect performance, and that a slight change in rpms might be noticed. 25 to 50% is not in any definition of "slight" so I hope they will see that this programming change is not in line with the court approved fix. These will be sent registered tomorrow. Will update this site if I get anywhere. As I said, there is more of a stink on the fix going on over at the Audi forums.