Join Date: Jul 2018
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Hello everyone, new member here...
I've joined on behalf of my father, who is a proud owner of his second Touareg after having a Turbo Cayenne for several years and loving the model. He's 80 and not so good on the old interwebz
This past week, there was a terrible summer thunderstorm in Charlotte. He stopped at a strip mall, left the car running for 20-25 minutes and made some calls until the storm blew over. Once it passed, he continued on his way. Approximately 1/4 mile down the road, the car basically just slowed and then stopped without warning. Thankfully a police officer came by pretty quickly and kept the situation safe as he had not been able to get off the road. They had the car flat-bedded to the dealer where he purchased it and where it had been serviced less than a week previously, was told to get a rental (on them), and they would take a look.
The following day, the service writer called him and told him that the car had been in deep water and that they would not honor the warranty. They explained that they were not responsible and that they would no longer be covering the rental--basically, call you insurance company, they'll handle it.
A call to the insurance company brought more bad news---we don't cover that, the dealer should cover it, and good luck.
So...this issue of water ingestion is the obvious cause, but VW is taking no responsibility for the design flaw, and are not acknowledging the recalls mentioned in previous posts in Germany or in China. I wonder if the OP or Kettlekamp have had any luck with getting VW of NA to do anything about this?
Has anyone who has reached out to the NHTSA through their problem reporting site, and if so, any response from them regarding the issue?
Thanks for any responses...