23V6 emissions recall, taken to two dealerships but... - Club Touareg Forums
 
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post #1 of 2 Old 02-26-2019 Thread Starter
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23V6 emissions recall, taken to two dealerships but...

I purchased a 2014 Touareg TDI from a VW dealership about 2 months ago, and have been told I cannot register it due to the 23V6 emissions recall. The under-hood sticker shows the 23V6 campaign was completed 6+ months ago, but the online VIN check shows "23V6 Repair needed".

I've had my TDI at 2 different dealerships where it spent 2-3 days each time to get the 23V6 campaign completed, but both dealerships were unsuccessful. I've been in contact with a VW regional case manager, and in 3+ weeks, haven't really gotten anywhere. VW says the dealership hasn't provided documentation, and the dealership says the VW computer system isn't allowing them to click submit. I checked the two other Touareg TDIs for sale from the dealership where I bought mine from, and neither of them have 23V6 completed. I'm surprised that a VW dealership could sell a "CPO" TDI that hasn't had the emissions repair (or ad-blue heater recall) completed, especially in California.

The first dealership I took it to wanted to keep it an extra day because it was important that the work order was started, completed and submitted the same day. I'm curious if the software fix was installed after I test drove the car and maybe this has caused the ability to submit the paperwork to be locked out? Is there a way to check (VAG-Com) when the latest download took place?

Has anyone else had issues getting 23V6 completed?

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post #2 of 2 Old 02-27-2019
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Contact the EPA.... I'm sure it's illegal to sell an unfixed vehicle... they will make the dealer submit and finalize or give you a refund.
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