Touareg: Still looking
Join Date: Sep 2007
Location: Seattle, WA
Second Vehicle: Still looking
Thanked 0 Times in 0 Posts
The two people I've dealt with at Dean Team, an older floor manager and a younger sales guy, are not people I enjoyed at all. The sales guy ultimately never responded to a direct question when it must have become apparent my price was not matching theirs and the floor manager guy, wow, I thought I was talking to a "used car lot" low life, not a representative of VW.
Here's their deal: They don't make offers, in fact they don't take offers over the phone either without "a non-refundable $1000 deposit with your offer, which if accepted, will be billed to your credit card instantly" without actually calling you back first to confirm you are still fine with said offer. "If your offer is not accepted, (they) will provide a counter offer and call you back with that amount"
If the above isn't ridiculous enough, here's what game they ACTUALLY play: I called with an offer on a vehicle and provided a credit card number. What did I get? Well I sure as heck didn't get the BS they provided in a timely manner.
24 HOURS later when I call them, they say "your offer was not accepted, would you like to make another offer?" Seriously? I said. Where's your end of the bargain, you remember, your counter offer? "uh, well, we need you to first make a 'reasonable' offer....blah, blah, blah,...." This is where the floor manager started really sounding like he was selling something other than VW's.
Anyway, it only went downhill from their, he argued with me about what they "have in the car" even thought that amount was well above KBB. MY thought is, why is it whenever I've traded a car in, which this one was, do they say "I can't put more into it than I would just buying it from auction" but then it's like they always seems to have way more "in it" than anybody would ever dream of getting on trade?
Upon asking him that essentially, he floundered around and actually then started asking me if I would be willing to pay this or that amount, etc.
What a freakin jerk. Especially the 24 hour crap, right after he said "We'll get back to you in just moments about your offer if you give the deposit"
I'll be more than happy to discuss more over the phone with anyone calling that place.
2008 Audi S4 Avant mt6
2008 BMW 535xi Touring 6 spd
2007 Land Rover Discovery 3 modified
2004 Land Rover Discovery 2
1996 Land Rover Discovery 1 / 230,000 miles