Brakes replacement at 18K first service.. - Club Touareg Forums
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post #1 of 41 Old 01-16-2018 Thread Starter
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Brakes replacement at 18K first service..

We bought a new Touareg 2016 Wolfsburg edition in Nov 2016 and went for a first service recently around 18,000 kms. We love the car.
We were planning to have a towbar fitted at the first service which we didn't as the dealer came up with the brakes issue.

I was told by the dealer service rep that the front brakes have gone down to 5mm and they recommend to replace all brake pads and rotors. Quote is around $2500.
According to the service rep nothing was wrong with brakes being replaced so soon. He tried to push the issue on the driver but all tyres have normal wear and tear.

My wife drives the car everyday in city for going to work and she is not a spirited driver. She used to drive a toyota before and the brakes replacement happened around 120K.
I am not sure what is causing the brakes to deteriorate so quickly.

Any pointers / suggestions in locating what is causing the brakes to wear down so quickly would be much appreciated.

Regards,
Ajit
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post #2 of 41 Old 01-16-2018
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First thought was why did VW remove the brake wear indicator?

Oops. A quick look just told me that VW did NOT remove the brake wear indicator.

https://www.carid.com/2016-volkswage...830681951.html

So, how is the $tealer explaining the fact that the brake wear indicators, built into the car, are saying that the brakes have not reached the wear limit?
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post #3 of 41 Old 01-16-2018
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Brakes normally do not wear out that quickly!! You already know that, too!!

Tell them to go pound sand.

Ask them to put it on the lift and pull a tire and show you. If they really ARE worn out, it sounds like a warranty item. Even if it's a wear part, that's WAY too early!!!!

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post #4 of 41 Old 01-17-2018
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This is a classic up-sell by a VW dealer.

It's well known.

18,000 kms is way, way, WAY too early and the service advisor is crackers if he thinks that is anywhere near normal on a Touareg. Moat folk get at least 60,000 MILES and some nigh on double that IN MILES.

Drive the car until the brake wear light comes on. You will still have a couple of thousand miles to do the job when it does.

In the meantime ask around and find a good independent VAG shop who will be able to do stuff like this for you a lot cheaper.

Sometimes people can get two sets of pads to one set of discs / rotors but not always so the starting point is to measure the disc / rotor thickness to see if they are still serviceable to take another set.of pads.

It is possible that you may have sticking calipers that have caused excessive wear but as above that is a warranty issue on such a new car.

In the meantime I would consider the dealer is gouging you!

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Generation 1: T1 is model 7LA & facelift T2 is model 7L6
Generation 2: T3 is model 7P5 & facelift T4 is model 7P6
Generation 3: T5 is model CR7 [Not available in "VW Atlas" North America!]
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post #5 of 41 Old 01-17-2018 Thread Starter
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I tried to explain similar stuff to the service rep. but he was not willing, so i left it there.

I got details for one independent VAG mechanic in my area. I will get his opinion.
We will drive it, till the sensor light comes on.

Is there a minimum rotor thickness recommendation for taking another set of brake pads.

Also, i was wondering if Adaptive Cruise Control usage could cause a lot of brake deterioration?
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post #6 of 41 Old 01-17-2018
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Interesting this. This is a post on FB page "VW Touareg Owners" from yesterday:


Hello all, just a question, had Touareg for a year now done just under 10k first service today and front and rear pads down to 90% worn at front 75% back, main dealer £305 for front pads and same for back replacements. Why would they be this low after these miles ??? Surely pads donít wear down that quick do they ?? Reasonable wear and price ? Help appreciated.


The owner posted a copy of the service printout..definitely states 90% worn front 75% worn rear.

I would definitely have expected the brake wear light to have come on before they reached this point.
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post #7 of 41 Old 01-17-2018
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On most Touaregs the pad material thickness new is around 7 - 8mm with a wear limit of 2mm (not 5mm) and the brake wear sensors tend to go off at 3-4mm leaving you with a comfortable safety margin to get the work done. Even at 2mm it is still not unsafe but at that stage I would be getting serious about replacement. The disks only have a 2mm wear allowance and the thickness depends on model and if it is front or rear rotors(disks). Euro cars in general wear out brakes a bit quicker than Asian or US vehicles but not that quick unless someone drives with a foot on each pedal.
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post #8 of 41 Old 01-17-2018
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Quote:
Originally Posted by Chris Anderson View Post
Interesting this. This is a post on FB page "VW Touareg Owners" from yesterday:


Hello all, just a question, had Touareg for a year now done just under 10k first service today and front and rear pads down to 90% worn at front 75% back, main dealer £305 for front pads and same for back replacements. Why would they be this low after these miles ??? Surely pads don’t wear down that quick do they ?? Reasonable wear and price ? Help appreciated.

The owner posted a copy of the service printout..definitely states 90% worn front 75% worn rear.

I would definitely have expected the brake wear light to have come on before they reached this point.
Can you give me the FB link please?

VW Touareg models are as follows:
Generation 1: T1 is model 7LA & facelift T2 is model 7L6
Generation 2: T3 is model 7P5 & facelift T4 is model 7P6
Generation 3: T5 is model CR7 [Not available in "VW Atlas" North America!]
Read Wikipedia:
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T1 & T2 buyers MUST read:
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post #9 of 41 Old 01-17-2018
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ACC shouldn't cause excessive brake wear. All that is doing for you is apply the brakes for you in situations where you would have done the same thing. And probably do it in a gentler manner than any human would ever do.

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post #10 of 41 Old 01-17-2018
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Quote:
Originally Posted by noobytoogy View Post
Can you give me the FB link please?
https://m.facebook.com/groups/259517...73276046197789


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