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Originally Posted by jamesh11  I wanted to chime in as I met with Geoff in person to pick up two complete brake setups....one for the V10 and one for a 2500HD Silverado.
Geoff is a class act and his customer service and attention to the smallest of details is second to none. I have never met anyone as thorough as Geoff.....except in my own profession of course 
I would recommend Geoff in a heart beat.
It was an absolute breath of fresh air to meet the man in person.
I got stuck in the Boston traffic and Geoff waited for me until I got there around 5:30.....all this on a Friday afternoon. I'm sure he was eager to get home after a long week. He never uttered a word of content and then insisted on unpacking every single item to make sure that everything was correct and to explain little intricacies of the parts.
That is a lot of parts for two complete brake setups for two different vehicles.
Here is a toast of friendship to Geoff.
May your business continue to prosper in a way that your father never thought was possible when he was alive. I know that your father looks down and smiles when he sees you in action.
Kindest Regards
James |
Thank you , James, very much for sober and reflective thoughts.
Business need not be a fast transaction and quick turnover, but rather should reflect the needs of the client, even though he/she does not necessarily have
a priori knowledge of what they may need/want. Like most professional services, there is art and science to getting the job done right.
Every kit I sell involves pointed conversation about the vehicle, its current status, its history, the reason a full suite of parts is the only way to repair, and the value of both piece of mind and integrity in the face of other less certain factors on the road, like the "other" guy, weather, road conditions, etc.
It really is a pleasure to spend time talking to each and everyone who contacts me. I am deeply grateful for all of your patronage, as these are difficult times for any business engaged in distribution of hard goods. I have seen substantial rotation in the way we have gone to market and am thankful every week to be able to take home a pay check.
Feedback from everyone enhances the services I provide for each and every successive client. It is painful to realize how many folks may not chose to subcontract their repair work, but instead assume that the dealer has the only answers or points of view. What a costly judgment!
But I do recognize that it is also their judgment to make, so I continue to spread thoughtfulness about Touareg brakes wherever and whenever I can.
Viva la revolutión!
Geoff
Merci beaucoup! 
Thank you Geoff for the fast reply to my emails and getting my parts to me in a seriously timely manner. I now only wish I had Friday off to start the job a day early. 
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