Bad Experience - Club Touareg Forums
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post #1 of 19 Old 03-09-2017 Thread Starter
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Bad Experience

Spent $91k NEW this week on a Touareg and it was missing options listed on VW Australia Website as included, had Paint Damage, Pulls to the left ,Cant even use an ipod without some special cable. Very Upset with VW Australia.

Website says the V6 has ALL the options of a 150TDI element, which means it has Paddle Shift and Privacy Glass, which it wasn't on the car when collected.

Thats Fraud,
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post #2 of 19 Old 03-09-2017
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Doesn't your consumer protection act allow you to reject it?

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post #3 of 19 Old 03-09-2017 Thread Starter
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I have contacted Consumer Affairs to find out
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post #4 of 19 Old 03-10-2017
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Maybe the guy that programmed the ECU is now doing their websites.
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post #5 of 19 Old 03-10-2017
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my take.. a fool and his money are soon parted….

Nobody pays 91k..are you mad or just……………………………………………..
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post #6 of 19 Old 03-10-2017
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You might find there is a disclaimer somewhere that says VW may change a model's specification without any notice - that is a standard get out clause for car makers.

Therefore unless the salesman confirmed the spec verbally or in writing with you, then you may be stuffed on the spec..

Excellent Wikipedia info on all models:
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post #7 of 19 Old 03-10-2017
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Quote:
Originally Posted by noobytoogy View Post
You might find there is a disclaimer somewhere that says VW may change a model's specification without any notice - that is a standard get out clause for car makers.

Therefore unless the salesman confirmed the spec verbally or in writing with you, then you may be stuffed on the spec..

---
That is the difference between you and me, I never go back to the carpet store.
-Rick


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post #8 of 19 Old 03-10-2017
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Quote:
Originally Posted by Ballypinball View Post
Spent $91k NEW this week on a Touareg and it was missing options listed on VW Australia Website as included, had Paint Damage, Pulls to the left ,Cant even use an ipod without some special cable. Very Upset with VW Australia.

Website says the V6 has ALL the options of a 150TDI element, which means it has Paddle Shift and Privacy Glass, which it wasn't on the car when collected.

Thats Fraud,
Paint damage and pulling to the left needs to be addressed to the dealer to be sorted. That should be covered alright if you contact them, these things do happen at times. I know that you don't always see these kind of things at delivery so once discovered it is important to contact the dealer.

As for what is written on a website page, it states the 150TDI Element has 8" Yukon alloy wheels and eated leather-wrapped multi-function steering wheel with gearshift paddles. 8" wheels??? and what is eating the steering wheel? Sounds like the call centre is now doing web pages on the side.
Did you research the actual official specs with the brochure - https://secure.volkswagenaustralia.c...ROMY17_WEB.pdf
Quite clearly states that the V6 TDI does NOT come with Gear shift selection paddles or Dark tinted rear side windows and rear window, 65% light absorbing. Didn't you notice these at delivery were missing? Did you even see a model in the showroom before buying or ask the salesperson?

Ipod cables - has been a requirement for the RNS850 system from day dot, brochure states: Media Device Interface (MDI), located in centre console and supplied with USB and auxiliary input connection cables, so going by that did you not receive them?

It appears that the only bad experience here is the original poster's lack of buying research and trying to shift the blame elsewhere, what all out of Mazda CX9's in black next door were they on the day!

Flipper Dog

Now - Audi Q3 TDI and Golf TSI.

Retired - 2nd gen (T3) V6 TDI -
Very big hole in roof / Vanilla flavoured outside / Black Nappa inside with a brush of aluminium / OEM tow pack / Dark glass windows / Lots of cameras / Warm wheel with paddles / RNS850 / Extra real spare wheel / Some other stuff.

Had but now gone
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Facelift (T2) V6 TDI-

Sun roof / Shadow Blue outside / Anthracite cow inside / tow pack. Now in a loving new home.
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post #9 of 19 Old 03-10-2017
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Quote:
Originally Posted by Flipper Dog View Post
snip

As for what is written on a website page, it states the 150TDI Element has 8" Yukon alloy wheels and eated leather-wrapped multi-function steering wheel ... snip
You just never know what is good for lunch until you have tasted the eated leather wrapped multi-function...
"mmmm"

2008 M-B GL 320 CDI (wifes), 2000 Golf GL TDI (sold), 2004 Touareg V10 TDI (acquired 2/2011), 1984 Mitsubishi 4WD Pick Up turbodiesel (beater truck), location - SW Washington St, USA
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post #10 of 19 Old 03-11-2017
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We have probably frightened the OP away… but really…….
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