2017 - Happy New Year... I'm thankful to have a place to gripe with like minded individuals though knowing this is nothing more than venting in hopes someone at VWOA might be looking and might give a ****... <--- hey I was censored...!?!??
Well, VWOA replaced a tire, like for like, which would have been fine if it fixed the problem but it didn't entirely. I continue to get vibrations at and above 65 MPH. It is not nearly as terrible as before but noticeable... The dealer service seems to have done quite a bit for me but are hampered by VWOA process and limitations so I struggle with bashing the dealer too hard as I understand they are the middleman for the most part (although they probably could do more to complain on my behalf, but they may also be beaten down and worn out with dealing with VWOA and understand better than I do if more complaining ever results in a positive response from VWOA). I had one of those "customer satisfaction surveys" from VWOA pop in my inbox so I thought I'd do some griping without expecting any outcome other than making a statement of dissatisfaction. In the final comments section I griped:
/* begin gripe to VWOA
"I am a long time VW Touareg owner starting from 2004. I have owned/leased five (5) Touaregs including the current 2017 and have had enough of my share of warranty claims. I find that VWOA needs to greatly improve how they support the customer and the dealer service centers. The 2017 Touareg this survey is about had issues immediately after driving it off the lot, after I paid for it! The customer (me) should never have to come back repeatedly to have issues addressed on a brand new vehicle, and the service/dealer needs to be empowered to immediately remedy new vehicle issues on behalf of VWOA.
Given my experiences with VW, including the TDI fiasco which I smartly bailed on my 2014 Touareg as soon as it was hinted there was an emissions cheat issue, I have never been able to recommend VW products since most people I know are not equipped with the knowledge or patience to deal with car issues. Having dealer service be the middleman between the customer and VWOA has proven to be excessively frustrating, time consuming, and a burden on the customer. Since I currently commute and am no longer home officed, being without the car I purchased and having to go back and forth to have it serviced has greatly worn down my patience with VW.
I continue to have noticeable vibration when driving on the highways in my brand new 2017 Touareg. This continued issue since driving the Touareg off the lot, though greatly improved since working with the dealer service, causes me to question why I purchased another "premium" VW brand product. At this point VWOA should be replacing or paying for all four tires to be replaced not one tire at a time, no further discussion."
On a second gripe about the tires that I should have paid better attention to are the summer performance tires that came on the beast, delivered to the Colorado Front Range... quite stupid. I realize I've never purchased a vehicle in the middle of winter before and I mistakenly looked up the tires as all season (excuses; it was dark out and couldn't see well, and believed what the sales person said), so my mistake
... but before I go out and spend more money on replacing these tires I want to get VWOA to fix the problem that came with the original tires... this is what was deliver on the Treg
and it points out:
Goodyear's warranty states: "Ultra high-performance summer tires are not recommended for winter use, and tread or shoulder cracking on those tires resulting from winter use will not be covered under our warranty."
The Audi dealership which I've recently purchased two Audis from made me sign a waver acknowledging the vehicles were equipped with summer tires... I guess I was wrong to expect that from a VW dealer during the winter especially.
So if I can get all four replaced maybe I'll have some tires for sale if anyone in the area is interested...