The fact that the hose fitting broke (corrosion) is a big concern but I think blaming the tech because he didn't lock the suspension is pushing it a bit. If it is indeed his fault, I'd say it's a pathetic design from VW. While they're at it, tell them to lengthen the hoses to prevent it from happening again...
I'm glad someone said something like this. Makes me feel somewhat better.
As for the pathetic design, it is, or WAS! Read below!
The aircanisters are ~1650 apiece and I too was told that the money end (where your hydraulic line snapped) is indeed not a separate part.
As to liability because it broke on the lift...hmmmm...dealer should cut you some slack even if it were a simple coincidence.
I was feeling slightly anxious throughout my work day today, looking at the phone from time to time, in anticipation of how they were faring on my Touareg. The anxiety was based on the what the mechanic had told me and what Jimbuffalo was told(quoted up above) about the air shock canister(whatever its really called) being a complete part with the hose fittings, which I truly did find hard to believe, and what the service manager had told me. He believed that there was some sort of TSB on how to fix it, and that there were indeed parts available from VW just for this issue to replace the fitting ends. $180 VS the $1500-$2000 parts not including labour is a HUGE difference. The mechanic who I suppose was responsible for all this mess, insisted that it couldn't be salvaged period. This was yesterdays news just to recap.
So I got the phone call at 3:00PM today from the service advisor, and guess what?! The manager was right!!! (as was I with my suspicions
) Listen to this very carefully boys! I'll try and quote briefly what was told to me over the phone. The installation of those fittings, to repair whatever had snapped on both those ends proved to be a success!! So this whole you need a new canister air shock thing was BS all along!!!! I knew it! Now here is where it gets really interesting. He went on to say that I will NEVER HAVE THAT PROBLEM AGAIN, and of course I immediately asked for the scientific explanation as to why was that? He said that VW was aware of the bad design(vulnerable to oxidation) problem, and that the new parts they had installed were redesigned. As soon as he said that, I asked what were the differences in design. Now here is where it starts to get weird. He said that my original broken pieces were and I quote EXACTLY,
"yours were some sort of white metal, the the new parts are made of what seems to be brass."
I asked him white kind of metal was the "white metal" and he said that he wasn't sure. Aluminum? Magnesium? All he knew was that the new design was brass coloured. Weird eh? I'm saying weird because Jimbuffalo claims his were brass
In any case, the fact of the matter is, mine weren't.
So going back to the phone conversation and now heading to the bad news after the aforementioned good ones. He said that I still could not have my Touareg back today however, due to the fact that it needed to be realigned, and all this after I just did an alignment 1 month ago(at the same place, have a thread on that somewhere with the printout specs)
I asked why, and he said because they had TO REMOVE the shock housing canister off the vehicle, in order to successfully install the new fittings. I then asked so how long did it take you(translation: what's the labour costs on all this) and he said 9 hours
. At that point, I said what I should have said yesterday to begin with, and started with my A-Z blowout, about how I felt about all this. Bringing my EGG in for a lousy headlight assembly installation, and leaving with my wallet raped. I literally played him my best tune
and said that I refused to pay 9 hours labour, and that they better the hell figure something out when they call me back tomorrow after the alignment for me to pick it up. He said that he felt confident that his manager would figure something out for me. We'll see......
So coming back to the "fix" folks. I can't wait to see it with my own eyes tomorrow. Quite frankly, this is very interesting. I'll post up the new part#'s of those new redesigned parts that they claim will be immune to a "next time. ever happening again . I'm also wondering if these new parts were installed in later model Touaregs, and NOT the 2004-2005's? I'll leave it at that until tomorrow..