Join Date: Jun 2009
Location: Alexandria, VA
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Broken Headlight Retaining Bracket
So I took my 04 Touareg into the VW dealership to replace a headlight bulb. They called me and said my headlight retaining bracket was broken and that I would now have to pay 450 to replace the bracket on top of replacing the light bulb.
1st question is there anyway to prove that they broke the crank as I have never changed the light before and I doubt it breaks by itself.
2nd question is how hard is it to replace the headlight retaining bracket myself? They were going to charge me for 3 hours of labor. Does it really take 3 hours to replace the bracket that the lighting housing goes in?
When they called me I went in and saw that the crank was sheared off and told them not to touch it. They told me they would have to break the bracket to get to the light housing to replace the bulb and I told them to hold off.
Please help as I have no passenger side headlight.
*** The Dealership I am dealing with is in Alexandria, VA ***